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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Customer satisfaction

Process was easy and quick to set up. Reviewed on: 13th July 2023

Friendly and very supportive

Step Change is the company that help me most when I don’t know what to do. They help me in every way that they could, what ever circumstances i have. They are willing to support me up to the very end. Thank you Step Change. God bless the company. Reviewed on: 13th July 2023

Amazing help

Thanks you for helping me fight my debt. There's hope for me now. Grateful Reviewed on: 13th July 2023

Amazing

Thanks to stepchange I am able to breathe easier without worrying about debt especially how badly the cost of living has had on everyone, the people I have spoken to were very helpful, compassionate and I am so greatful to them for helping me, we need more amazing people like the ones who work here. Thank you. Highly recommended. Keep up the good work. Reviewed on: 13th July 2023

Kind, helpful, listen

They was very helpful they listen, and out me on the right path would recommend anyone in money worry just talk to these people thank you xx Reviewed on: 13th July 2023

The go to debt management charity

I not going to pretend doing all the administrative work to assess the level of your debts is easy, but once that out of the way, step change talk you through all the possible options, what best for you and best of all implement the plan, a truly exceptional service, can’t recommend it highly enough Reviewed on: 13th July 2023

Debt helper

The best support,customer care and advise. Reviewed on: 13th July 2023

Amazing service

Amazing service from start to finish. Daunting time for us all and the whole team at Step Change showed empathy and understanding to our personal circumstances and helped us every step of the way to get control of our life financially. They will never know how much this meant to us. Keep up the good work, you are amazing. Reviewed on: 13th July 2023

Life is now worth living

I was struggling so much not knowing where to turn. My life was not a life it was just fear and worry. I plucked up courage to get in touch with stepchange. They helped me straight away. The relief was unreal. I can breath again knowing my bills are being paid with the amount I can afford. Thank you stepchange Reviewed on: 13th July 2023

The Best

Absolutely wonderful don’t know what l would have done without them can’t thank them enough Reviewed on: 13th July 2023

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