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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16835 reviews)

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4.92

Based on 16,835 reviews, last reviewed 21st May 2026

101950% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Life savers I was very worried about how much I owed, then StepChange came to the rescue. Very helpful and friendly staff. The app is very easy to use. Reviewed on: 21st May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16835)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Very helpful advisor and reassuring and thorough

Very helpful advisor and reassuring and thorough Reviewed on: 1st May 2024

The company give you best advice and listen to you a...

The company give you best advice and listen to you and have empathy.I was rock bottom and embarrassed about my situation but I did not feel judged. In fact after my initial conversation I felt like I had had a therapy meeting as I was desperate. I got my self worth back Reviewed on: 1st May 2024

Excellent, friendly and helpful service.

Excellent, friendly and helpful service. Has made such a difference to my financial situation and eased my worries and concerns. I feel like I can see light at the end of the tunnel. I highly recommend Stepchange and encourage anyone concerned about money and debt to get in touch with them. Reviewed on: 1st May 2024

Best decision I ever made in managing my debt.

Best decision I ever made regarding managing my debt. The person on the phone was so patient and understanding and took time to evaluate and suggest the best way/options to tackle it. I felt I could sleep at night and was so less stressed and worried and in control of it all. I’m not out of it yet, but I’m confident in my ability to see it through. What is also so important is the ability to pick up the phone and talk to someone on the site quickly and easily Reviewed on: 1st May 2024

Simply put, step change changed my life around for t...

Simply put, step change changed my life around for the better. Great help and advice. Reviewed on: 1st May 2024

Step change were helpful and able to provide a plan...

Step change were helpful and able to provide a plan to meet my needs. I would only recommend if they could provide communication with debtors to ensure evryone is being paid Reviewed on: 1st May 2024

A huge relief

A huge relief giving them a ring should have done it sooner. No judgement just very helpful and a weight of your mind Reviewed on: 1st May 2024

Stepchange has the magic wand.

Stepchange has the magic wand. Once I contacted stepchange, they worked with me to stop my situation from turning into a miserable and stressful situation. Reviewed on: 1st May 2024

I was losing sleep, constantly anxious and had no cl...

I was losing sleep, constantly anxious and had no clue where to turn over my debt and missed payments. I can’t thank Stepchange enough for their understanding, non judgement and overall amazing experience! Reviewed on: 1st May 2024

Stepchange eased my worries

From day 1 when I first contacted them for help and advice the service that I was given was top quality they assisted me and worked out a suitable plan to get my depts under control Reviewed on: 1st May 2024

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