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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16835 reviews)

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4.92

Based on 16,835 reviews, last reviewed 21st May 2026

101950% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Life savers I was very worried about how much I owed, then StepChange came to the rescue. Very helpful and friendly staff. The app is very easy to use. Reviewed on: 21st May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16835)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

I Would Certainly Recommend StepChange

StepChange have been brilliant helping me to sort my big credit card debt out using a Debt Management Plan. I now finally feel I have peace of mind with their help and less to worry and feel guilty about. Reviewed on: 1st May 2024

Amazing helpful company.

I dont know how to thank stepchange, they have taken so much stress and worry away from me. Honestly everyone I have been in contact with has been so helpful and understanding. I was so nervous and ashamed to ask for help but stepchange made me see that I didn't need to worry. 100% recommend. Reviewed on: 1st May 2024

Truly outstanding service

From day one, I was treated like a human being. Suffering from depression. I was put at ease. Service provided at the start was amazing. As ot has been all the way. Dedicated staff. Keep up the fantastic jobs you all do. 5 Reviewed on: 1st May 2024

I’m very peaceful myself because I have a hard to ma...

I’m very peaceful myself because I have a hard to manage my debit every months add interest I can’t to pay then StepChange only very helpful that time thankful for helping people .. Reviewed on: 1st May 2024

No more sleepless nights.

Helped me arrange debt repayments by dealing with all my creditors. I can now sleep at night without worrying! Very easy to deal with and thorough. They make sure you have a single payment and have enough left to live without struggling. Reviewed on: 1st May 2024

Taking back control of my life and finances..

By helping me take back control of my finances, StepChange gave me hope and really helped turn my life around. I am now debt free and able to make positive plans for my future. I couldn’t recommend their services more, a positive experience from start to finish. Reviewed on: 1st May 2024

Very helpful thank you, staff are great

Very helpful thank you, staff are great Reviewed on: 1st May 2024

They helped when I was at a low point

They helped when I was at a low point Reviewed on: 1st May 2024

Helpful customer service

Gave me good advice. Easy to discuss my circumstances and how best to help Reviewed on: 1st May 2024

Trustworthy debt advice!

Trustworthy debt advice! Easy to use service from those with wholesome hearts ❤️❤️❤️ Reviewed on: 1st May 2024

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