Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

View other StepChange products

4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

DROWNING IN DEBT

FROM THE MINUTE I CONTACTED STEPCHANGE I FELT A BIG WEIGHT LIFTED OFF MY SHOULDERS. I HAD SEVERAL CREDIT CARDS AND WAS STRUGGLING TO MAKE THE MINIMUM PAYMENTS ON THEM. I WAS BORROWING FROM ONE TO PAY ANOTHER. I STRUGGLED TO SLEEP AS I WAS SO WORRIED ABOUT MY SITUATION. STEPCHANGE REASSURED ME FROM MY FIRST CONTACT THAT THEY WOULD HELP ME TO FIND A WAY TO SORT EVERYTHING OUT, AND THEY DID. THE FIRST STEP WAS THEM CONTACTING ALL MY CREDITORS TO ARRANGE BREATHING SPACE WHILST THEY HELPED ME TO WORK OUT A BUDGET. FOR THE FIRST TIME IN YEARS I MADE A BUDGET WHICH WAS MANAGEABLE AND I WAS ABLE TO STICK TO. I'M SO GLAD I TOOK THAT FIRST STEP IN CONTACTING THEM. Reviewed on: 9th June 2024

Very helpful and understanding.

Very helpful and understanding. A lot of stress and worry has been removed. Thanks Reviewed on: 8th June 2024

The management of money is good.

The management of money is good. Resolving issues not good. Reviewed on: 7th June 2024

Reassuring and easy who could ask for more!

Reassuring and easy who could ask for more! Reviewed on: 6th June 2024

Really helpful, given me more control and less sleep...

Really helpful, given me more control and less sleepless nights Reviewed on: 6th June 2024

Very understanding and non judgemental staff.

Very understanding and non judgemental staff..always helpful Reviewed on: 6th June 2024

Several years ago we were in deep financial trouble.

Several years ago we were in deep financial trouble. Fortunately a friend suggested that we should contact StepChange and, after a successful application, we have never looked back. Several options were given and we chose a debt management plan as it best suited our circumstances. After this there were no more unpleasant phone calls, mail or callers at the door. Good advice was given when setting budgets throughout the plan and monthly payments were made throughout. Now nearing the end of plan, pleased to recommend to anyone with a similar problem in future. Reviewed on: 5th June 2024

Confidence builder

Step change took me from a suicidal state and given me back my confidence by taking me step by step Reviewed on: 4th June 2024

Step Change DMP

Step Change were very helpful in their initial advice and setting up the DMP Reviewed on: 4th June 2024

StepChange helped me to deal with my debts...

StepChange helped me to deal with debts that I could not service at the time I first contacted them in December 2021. They provided invaluable assistance in dealing with my creditors and subsequently helped me move into a Debt Management Plan so that I could repay what I owe over a time period that was acceptable to my creditors, who also agreed not to charge interest on the debt. Reviewed on: 4th June 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Abacus 4.18 from 6 reviews
Debt Collection
from CCI Credit Management 3.99 from 1 reviews
Debt Management
from DFH Financial Solutions 4.19 from 4 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub