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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 28th Aug 2026

93% decrease in 5 star reviews

in the past 90 days

86% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

The management of money is good.

The management of money is good. Resolving issues not good. Reviewed on: 7th June 2024

Reassuring and easy who could ask for more!

Reassuring and easy who could ask for more! Reviewed on: 6th June 2024

Really helpful, given me more control and less sleep...

Really helpful, given me more control and less sleepless nights Reviewed on: 6th June 2024

Very understanding and non judgemental staff.

Very understanding and non judgemental staff..always helpful Reviewed on: 6th June 2024

Several years ago we were in deep financial trouble.

Several years ago we were in deep financial trouble. Fortunately a friend suggested that we should contact StepChange and, after a successful application, we have never looked back. Several options were given and we chose a debt management plan as it best suited our circumstances. After this there were no more unpleasant phone calls, mail or callers at the door. Good advice was given when setting budgets throughout the plan and monthly payments were made throughout. Now nearing the end of plan, pleased to recommend to anyone with a similar problem in future. Reviewed on: 5th June 2024

Confidence builder

Step change took me from a suicidal state and given me back my confidence by taking me step by step Reviewed on: 4th June 2024

Step Change DMP

Step Change were very helpful in their initial advice and setting up the DMP Reviewed on: 4th June 2024

StepChange helped me to deal with my debts...

StepChange helped me to deal with debts that I could not service at the time I first contacted them in December 2021. They provided invaluable assistance in dealing with my creditors and subsequently helped me move into a Debt Management Plan so that I could repay what I owe over a time period that was acceptable to my creditors, who also agreed not to charge interest on the debt. Reviewed on: 4th June 2024

Always helpful and reassuring in difficult times

Always helpful and reassuring in difficult times Reviewed on: 4th June 2024

My daughter recommended Stepchange.

My daughter told me about Stepchange, as she deals with homeless people as part of her job. I contacted them over year ago and my sleepless nights and worries eased significantly when they put me on a plan. Reviewed on: 3rd June 2024

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