Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

View other StepChange products

4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

My experience is beyond my words.

My experience is beyond my words. What more can I say? It's brilliant. This is my 2nd round with them, and it's just so helpful. Reviewed on: 27th May 2026

Amazing customer service

Very nice and helpful customer service at all times. It is very easy to start or change circumstances when needed. Very pleased. Reviewed on: 27th May 2026

Easy Stepchange

from first contact to everything being set up was easy and I can change things in the portal Reviewed on: 27th May 2026

StepChange has been a life saver.

StepChange has been a life saver. Fantastic customer service with care and compassion. Never feel ashamed to call they always listen carefully and provide excellent help and support. I am so glad I used this service. Reviewed on: 27th May 2026

Great company, helped me loads beiable to manage...

Great reliable company, helped me loads being able to manage my debts in one place. Regularly keeping in touch and keeping my monthly payment at a reasonable cost. Reviewed on: 27th May 2026

I never regret that I chose Stepchange to help with...

I never regret that I chose Stepchange to help with my finances difficulties Reviewed on: 27th May 2026

StepChange was a lifesaver!

StepChange was a lifesaver! Made paying off my debt stress free Reviewed on: 27th May 2026

Very positive and helpful people.

Very positive and helpful people. Explained everything clearly. Always available to assist. Excellent customer service and they turned my life around. Reviewed on: 27th May 2026

Stepchange thank you

The people that work for Stepchange are extremely helpful, patient, understanding and friendly. I dont know how I would survive without them. Thank you so much for getting my life back on track. Reviewed on: 27th May 2026

Excellent very friendly and helpful

Excellent very friendly and helpful Reviewed on: 27th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Abacus 4.18 from 6 reviews
Advice service
from Debt Free Advice 4.25 from 5 reviews
Debt advice
from Business Debtline 4.33 from 28 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub