Smart Money People Logo
Go to business site
Share this page
Link copied

StepChange: Debt advice reviews

View other StepChange products
4.95
Based on 15,531 reviews, last reviewed 6th May 2026
26200% increase in 5 star reviews
in the past 90 days
500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

They help you sort out your finances, they are easy... They help you sort out your finances, they are easy to get in touch with. Your can easily update your finances, they never put pressure on you they ju... Read more Reviewed on: 6th May 2026
Donna 's avatar
Donna

Latest lowest rating:

2

my debts are going help Stepchange ignored me. my debts are going help Stepchange ignored me. Reviewed on: 6th May 2026
bujji's avatar
bujji
Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

StepChange Debt advice reviews (15531)

Debt free thanks to Stepchange .

5
I was drowning in debt and couldn’t sleep at night until I contacted stepchange. They offered a non judgemental service and helped me to manage my debts, they dealt with all my creditors and took all the stress away from me. Within a few weeks of contacting them I had my plan in place and was no longer receiving calls and letters from people I owed money to. They do regular reviews of your finances to make sure you are making a manageable payment and slowing reducing your commitments. Reviewed on: 1st May 2024
LittleD's avatar
LittleD

Took the worry away.

5
Took the worry away. Excellent service. Reviewed on: 1st May 2024
martin thongs's avatar
martin thongs

Sstepchange helped immensely, sorted everything out...

5
Sstepchange helped immensely, sorted everything out for me, and I’m now on top of things. Reviewed on: 1st May 2024
Jason 's avatar
Jason

I was so embarrassed about my situation, particularl...

5
I was so embarrassed about my situation, particularly because I’m so young. I was and still am constantly treated with kindness and understanding from those that work at stepchange. I’m always embarrassed to call to ask for help but not anymore. Reviewed on: 1st May 2024
Meg's avatar
Meg

I have received a lot of support from StepChange in...

5
I have received a lot of support from StepChange in regards to my debts. They are very patient and caring. Reviewed on: 1st May 2024
Baby S's avatar
Baby S

A Lifeline in Financial Turmoil

5
In times of financial distress, finding a guiding light can feel like searching for a needle in a haystack. But then, I discovered Stepchange, and suddenly, hope wasn't just a distant dream; it became a tangible reality. From the moment I reached out for help, the staff at Stepchange extended their unwavering support and expertise, transforming what seemed like an insurmountable mountain of debt into manageable steps forward. Their dedication was palpable, their knowledge extensive, and their compassion boundless. Setting up a debt management plan felt daunting at first, but with the guidance of Stepchange’s staff, it became a structured roadmap to financial freedom. They meticulously organised my debts, formulated a tailored plan, and provided invaluable insights every step of the way. What truly sets Stepchange apart is their genuine care for their clients. They didn't just see me as another case file; they saw a person in need of assistance and treated me with the utmost respect and empathy. Their support wasn't just about numbers; it was about rebuilding my confidence and reclaiming control of my financial future. Thanks to Stepchange 's exceptional assistance, I can see a light at the end of the tunnel. I am immensely grateful for their dedication and professionalism, and I wholeheartedly recommend their services to anyone in need of debt management assistance. With Stepchange, you're not just receiving help; you're gaining a trusted ally on your journey to financial stability. Thank you, Stepchange, for being the beacon of hope I desperately needed. Reviewed on: 1st May 2024
Laure S's avatar
Laure S

Stepchange helped me with my financial situation and...

5
Stepchange helped me with my financial situation and I am very grateful Reviewed on: 1st May 2024
Ali's avatar
Ali

I first contacted StepChange in 2020 - right after c...

5
I first contacted StepChange in 2020 - right after covid hit. Everyone I've spoken to at every step (no pun intended) of the way have been kind, supportive and non-judgemental. When completing your expense forms, they won't treat you harshly or question your habits, but they will be fantastically supportive and helpful. StepChange suggested I did an IVA, but for various reasons I didn't want to do that - the choice was mine and I wasn't forced into doing anything I didn't want to. StepChange have been fantastic for managing my debts and would recommend them to anyone. Reviewed on: 1st May 2024
Chris 's avatar
Chris

Stepchange helped me take control of my dept, and th...

5
Stepchange helped me take control of my dept, and they helped to lift the burden of my shoulders and now I feel more relaxed and free from the stress of being in dept. Reviewed on: 1st May 2024
Richard 's avatar
Richard

I was treated with understanding and empathy.

5
I was treated with understanding and empathy. A debt repayment plan was put in place for me. When Covid hit and the cost of living sky rocketed subsequently, the plan was revised with one of the team to make it manageable for. Reviewed on: 1st May 2024
Yvonne P's avatar
Yvonne P

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill