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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18650 reviews)

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4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18650)

Very helpful & take care of everything.

Very helpful & take care of everything. Great advice given when needed & have helped me a lot with my finances. Reviewed on: 20th May 2024

Recommend Stepchange

Stepchange has helped me sort out my money problems in a friendly professional way. They have really helped to take the stress out of my life by dealing with creditors and arranging affordable payments. Reviewed on: 20th May 2024

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

A weight lifted off our shoulders.

A weight lifted off our shoulders. Very professional . Took pressure off us. Cannot thank them enough. Reviewed on: 19th May 2024

Very helpful staff.

Very helpful staff. Everything is explained to your understanding. All correspondence to companies is done very quickly. Reviewed on: 19th May 2024

I have always had very helpful and understanding sta...

I have always had very helpful and understanding staff when I have had to ring Reviewed on: 19th May 2024

Stepchange have been absolutely fantastic

Stepchange have been absolutely fantastic so understanding with my situation make you feel at easy and very helpful in helping in the best possible well Reviewed on: 19th May 2024

Give them a call to help you

Good service, easy to contact, helpful staff, best decision I ever made. Reviewed on: 19th May 2024

Fantastic life-saver experience.

Fantastic life-saver experience. Brilliant people as well. Reviewed on: 19th May 2024

Stepchange helped me sleep again!

Back in 2017 I had my bank account scammed, and they even set up a loan to generate more, and this was all done in my name. Bank security wasn't quite as good then, and I didn't discover this until the following day, by which the money had been transferred to an account which was never traced, hence I never got anything back. This put me in a huge financial state, not having enough money to pay my bills, plus the repayments on the 'loan' that had been taken out. I read about Stepchange on line, and contacted them. They were brilliant, and took care of everything. 7 years on, I'm still paying it back, but at least I'm not being hassled by credit companies or bailiffs. If you have financial problems, contact Stepchange, and you will be able to sleep at night! Reviewed on: 19th May 2024

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