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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18650 reviews)

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4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18650)

Always been very helpful and offered good advice

Always been very helpful and offered good advice Reviewed on: 18th May 2024

Fantastic organisation and DMP very useful for me

I came across StepChange in 2017 when I was unemployed and had significant debt. I spoke to a rep and informed them of my situation and how I was unable to apply for bankruptcy due to my intended career. They were very helpful on the call and introduced me to DMP. I started with very small monthly payments whilst unemployed and this went up when I got a job or promotion. I got a default on my account which lasted for 6 years but I was fine with that because the DMP meant I didn’t have to worry too much about money. I made my final payment recently and although it was a long journey. I’m glad it’s been dealt with. Would highly recommend StepChange and their DMP process Reviewed on: 18th May 2024

After initial contact I left the first phone convers...

After initial contact I left the first phone conversation from a feeling of loss not knowing where to turn and ended up with the massive weight of debt and no resolution removed from my shoulders once StepChange took on the debts and contacted the creditors to plan out an acceptable payment plan. Truly life saving organisation. Reviewed on: 18th May 2024

Life changing help when needed.

We had built up debt steadily over several years. Step Change helped us to honestly assess our incoming and outgoings. They helped us to stop paying interest on those debts. The phone calls from debtors stopped. It has taken years but we have steadily and affordably repayed our debts. We will be debt free (apart the mortgage) in less than a year. We cannot speak highly enough and would highly recommend using Step Change to anyone. No intrusive phone calls, realistic budgets and always someone to speak to. Reviewed on: 18th May 2024

I was really struggling with my finances, when I cal...

I was really struggling with my finances, when I called step change they went through everything and took the time with me to sort it and give me the best advice for my circumstances. So much pressure and stress was relieved from dealing with them. I could not have done it without them. Staff are always warm and helpful nothing ever to much and never feel judged for my circumstances. Reviewed on: 18th May 2024

if you listen to their advice you WILL see the light...

if you listen to their advice you WILL see the light at the end of the scary tunnel of debt. I can't thank them enough. Just be honest with them and yourself. Reviewed on: 18th May 2024

Very helpful and not judgemental with regards to mon...

Very helpful and not judgemental with regards to money situation Reviewed on: 18th May 2024

I was over 20,000 pound in debt and I couldn’t sleep...

I was over 20,000 pound in debt and I couldn’t sleep at night with the worry, but they helped me put my debt into payments I could afford. Reviewed on: 18th May 2024

Empathetic, respectful and knowledgeable.

Every representative I have spoken to, have been empathetic, respectful and knowledgeable. I am able to see a future now, thanks to their help. Reviewed on: 17th May 2024

Been helpful and supportive

Been helpful and supportive , I have managed so far to keep up with the payments and happy to clear my debt Reviewed on: 17th May 2024

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