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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18650 reviews)

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4.92

Based on 18,650 reviews, last reviewed 28th Jun 2026

188650% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Non judgemental and really support you what ever you... Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free Reviewed on: 28th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18650)

Give StepChange a chance to help

After being made redundant and falling behind on multiple payments to lenders,I contacted StepChange who helped me start and set up the process to becoming debt free. The process was amazing from start to finish and all the steps explained clearly asto how to move foward and what action to take next. Wish I didn't wait along as I did before making contact, if your in any financial predicament definitely give StepChange a call! Thanks to StepChange I am now completely debt free thanks to the manageable payment plan they help put in place. Hats off to StepChange and all the employees there, you legend's! Reviewed on: 17th May 2024

After a difficult period in my life, I found myself...

After a difficult period in my life, I found myself unable to deal with debt I had incurred. I had many sleepless nights worrying about how I could get myself out of my mess. I was embarrassed & could not turn to my family for help. A work colleague just happen to ask me if I was OK, I opened up & he pointed me in the direction of Step change. I plucked up the courage to phone & my phone call was answered with an understanding gentle voice. After going through all my financial details & outgoings, which included all the little things we forget about. A manageable re payment plan was put in place for me, which this is reviewed every 12 months or sooner if needed. Step change has taught me to budget alongside paying off my debt. I am proud to say I will be debt free by Feb 2025. I also have the tools & knowledge to never get myself in this position again - all through Step Change. Reviewed on: 17th May 2024

Friendly staff, providing good solutions for debt

Friendly staff, providing good solutions for debt Reviewed on: 17th May 2024

Fantastic support and so professional and understand...

Fantastic support and so professional and understanding. They were with me every step of the way and showed me exactly what i needed to do. Thank you for all your support! Reviewed on: 17th May 2024

Very pleased with the service I received and all the...

Very pleased with the service I received and all the help I received during my repayment plan kept fully aware through the whole process and took a great weight of myself allowing me to live a normal worry free life Reviewed on: 17th May 2024

Should have done it years ago.

Everyone we spoke to were professional, helpful and extremely patient whilst going through a difficult time they advised us of our options and listened to our needs they explained everything clearly and put us at ease they really are remarkable not only that but they are always available by phone when you have a worry and need to speak to someone they are always there to help you, what an amazing Debt Management Team they truly are we cannot Thank them enough. So for anyone out there who is thinking about getting in touch with them please do and they will help you you will wonder why it took you so long. Reviewed on: 17th May 2024

Helped with debt issues and were invaluable with our...

Helped with debt issues and were invaluable with our problems Reviewed on: 17th May 2024

Give them all medals !

I'd been struggling with loan repayments for over a year after taking out more than I could realistically afford. After months of stress and starting to fall further behind I called Stepchange who ran through my debts and suggested several options for me. They advised of the best one to take but left the final decision to me. They are so helpful every time I need to make an ammendment to fit my circumstances and every person I've spoken to there has treated me with patience and understanding and been happy to provide as much assistance as required. I would definitely recommend them to anyone who is struggling regularly to meet payments . Their service has provided a buffer between myself and my creditors which took so much of the stress away and gave me the chance to concentrate on my life again. I think its fair to say they saved me from certain mental health issues that come with prolonged stress. Their work is invaluable and makes a huge difference to people's lives . Thankyou to you all. Reviewed on: 17th May 2024

Efficient service and easy to contact

Efficient service and easy to contact Reviewed on: 17th May 2024

After being in debt since I was in my early twenties...

After being in debt since I was in my early twenties, and then becoming a single mum of two children my ability to manage my money became increasing difficult to the point where I had to start receiving food bank. This really affected me as I’d always managed to keep my head above water! Since hearing about them from a friend I called and was led through the process of setting up a debt mgt plan. They are so understanding and helpful to your needs and after a few years of manageable payments in the next two months I will officially be debt free! Which believe me is a wonderful feeling Reviewed on: 17th May 2024

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