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StepChange: Debt advice reviews

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4.95
Based on 15,990 reviews, last reviewed 7th May 2026
61500% increase in 5 star reviews
in the past 90 days
700% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
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3%
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0%
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Latest highest rating:

5

They have been really helpful and put my mind at rest. They have been really helpful and put my mind at rest. I really would recommend Stepchange to anyone who is struggling with their finances. Reviewed on: 7th May 2026
Terence Mail's avatar
Terence Mail

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026
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Andrew
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (15990)

Very grateful to step change and thier staff , I’m n...

5
Very grateful to step change and thier staff , I’m not sure where I would be right now if I didn’t use them Reviewed on: 1st May 2024
Eliza's avatar
Eliza

Excellent Service - Debt Management

5
I switched to step change for advice on my debt management plan as i was being charged on my current one. Step Change made it really simple for me to switch it over. The process was simple, quick and someone was always on hand if I needed help Reviewed on: 1st May 2024
Tess B's avatar
Tess B

Excellent service and support.

5
Excellent service and support. People on the phone are friendly, knowledgeable and put you at ease, The support for what can be a worrying time is second to none and I feel confident of the change Reviewed on: 1st May 2024
Simon's avatar
Simon

Order Out Of Chaos

5
StepChange offers impartial free help at a time when many may be on the edge of despair or at least bewildered and confused by the financial mess they find themselves in. I cannot recommend this company too highly when it comes to making order out of chaos. Reviewed on: 1st May 2024
Ian Giles's avatar
Ian Giles

Was really struggling with debts and couldn’t see a...

5
Was really struggling with debts and couldn’t see a way out of it. Step change made everything so easy without judgment. Reviewed on: 1st May 2024
Diane B's avatar
Diane B

Excellent

5
There service is superb. The staffs are excellent Reviewed on: 1st May 2024
Araba 's avatar
Araba

Having struggled for some time to pay my debts I con...

5
Having struggled for some time to pay my debts I contacted StepChange they were and still are a great help to all my solutions they listen and advise what’s the best plan that suits you and what you can afford to pay …..thank you Reviewed on: 1st May 2024
Mad max 's avatar
Mad max

I found myself in a financial mess after my partner...

5
I found myself in a financial mess after my partner passed away…not only was it an emotional loss but also a loss of income too…I tried to cope with everything for around 4 months but knew I just couldn’t…I was getting letters and falling behind, interest was continuing to be applied so everything became a total nightmare…it was on The Martin Lewis program I took down details of StepChange….the next day I went online answered all that was asked…filled in online…I’ve never had to speak to anyone in person which was a relief then some days later received an email to say my DMP debt management plan was up and running…I’m into my 2nd year now …I pay by direct debit and receive an online statement every month showing where I am with my 10 debts…it’s not cost me a penny to do and has given me peace of mind doing so….Brian Reviewed on: 1st May 2024
Brian R's avatar
Brian R

Helped me so much.

5
Helped me so much. Got me out of a dark place. Reviewed on: 1st May 2024
Andy 's avatar
Andy

Debt free thanks to Stepchange

5
I'm embarrassed that I got into a crazy amount of debt due to lack of self control, and I was just about managing to stay on top of it but I was paying so much interest, it would've taken many more years to pay off than it did with the help of Stepchange. They didn't judge, they explained my options and I went with a debt management plan. They told me what to expect, wrote to my 12 creditors and they all knew who Stepchange were so it was all very easy. Some creditors even stopped the interest. I made one combined payment to Stepchange, and 3 and a half years later, I'm now debt free. It's very satisfying seeing your accounts close one by one when you finish paying them off, and you can do everything online such as changing account numbers if the debt is passed on. Most people don't like to admit to debt but if anyone I knew were struggling, I'd recommend Stepchange in a heartbeat. Reviewed on: 1st May 2024
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Aliya

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