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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 28th Aug 2026

93% decrease in 5 star reviews

in the past 90 days

86% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Efficient service and easy to contact

Efficient service and easy to contact Reviewed on: 17th May 2024

After being in debt since I was in my early twenties...

After being in debt since I was in my early twenties, and then becoming a single mum of two children my ability to manage my money became increasing difficult to the point where I had to start receiving food bank. This really affected me as I’d always managed to keep my head above water! Since hearing about them from a friend I called and was led through the process of setting up a debt mgt plan. They are so understanding and helpful to your needs and after a few years of manageable payments in the next two months I will officially be debt free! Which believe me is a wonderful feeling Reviewed on: 17th May 2024

Credit card debt

I was extremely in debt with credit card companies, just paying off the minimum but never clearing the debt, till I could no longer even pay the minimum amounts. Stepchange negotiated a repayment plan for me to repay the debt, and take away the stress and anxiety. Reviewed on: 17th May 2024

Step Change changed my life.

Step Change changed my life, they helped me get out of debt, and their services were free of charge. Reviewed on: 17th May 2024

Step Change has helped manage debt effectively and e...

Step Change has helped manage debt effectively and efficiently. Putting my mind at ease. They explained what options excited and were clear on consequences of each. Reviewed on: 17th May 2024

Stepchange help me a lot to manage my debts I recomm...

Stepchange help me a lot to manage my debts I recommend it to everyone. Reviewed on: 17th May 2024

Very good advice always there to help you.

Very good advice always there to help you. Reviewed on: 17th May 2024

Stepchange have made things easy for me to repay my...

Stepchange have made things easy for me to repay my debt in full. Very helpful service, which has saved me lots of stress. Reviewed on: 17th May 2024

Very useful advice even in late 70s

I found out about Stepchange through my bank having financial difficulties which had got out of hand in my late seventies. The loss of knowing how to deal with money worries was frightening and I dithered; procastrinated. To an extent I still do but the knowledgeable and kind people, a rare combination, have made it possible to believe that even at my age I will get sorted out. I am now 83, dealing with modern technology and complexities becomes increasingly difficult but in spite of my shortcomings I know I can get help. The people at Stepchange have made a real difference and I am very grateful. Reviewed on: 17th May 2024

Stepchange were fantastic.

Stepchange were fantastic. They explained everything clearly and helped me every step of the way. Reviewed on: 17th May 2024

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