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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 28th Aug 2026

93% decrease in 5 star reviews

in the past 90 days

86% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

No stress

They have helped, relived the stress of the situation. and have an end goal. Reviewed on: 16th May 2024

Help me with everything and got money trouble under...

Help me with everything and got money trouble under control Reviewed on: 16th May 2024

Very helpful and understanding agents make you feel...

Very helpful and understanding agents make you feel at ease. If you've struggling with debt I would highly recommend Step Change Reviewed on: 16th May 2024

Extremely helpful and pleasant staff, never judgemen...

Extremely helpful and pleasant staff, never judgemental, above and beyond to help me when I wasn't working after a major operation, and allowed me the time to get back to earning a wage to continue my DMP. Reviewed on: 16th May 2024

I contacted stepchange and was in real need of help...

I contacted stepchange and was in real need of help they were so helpful explained everything clearly , helped me get what I needed and have helped me get back on my feet with no pressure could not recommend enough to anybody in trouble Reviewed on: 16th May 2024

Excellent Service

Step change alleviates the stress and gives you back control of your finance. Reviewed on: 16th May 2024

Gave me a great deal of help when I needed it, staff...

Gave me a great deal of help when I needed it, staff fantastic very friendly and knowledgeable Reviewed on: 16th May 2024

Debt Management

Sorted everything out for me for me and never had any problems with any clients on my debt management plan.There always there to help with any matter or concerns you may have Reviewed on: 16th May 2024

Great help in sorting out a management plan which i...

Great help in sorting out a management plan which is affordable, and good to know that their is always someone to talk too on the other end of the phone should any problems arrise Reviewed on: 16th May 2024

Setting up the DMP was very easy process.

Setting up the DMP was very easy process. The support from stepchange was absolutely brilliant Reviewed on: 16th May 2024

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