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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 28th Aug 2026

93% decrease in 5 star reviews

in the past 90 days

86% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

I was in a mess.

I was in a mess. Stress looking down the barrel of multiple debts. StepChange changed my life. They do the job so well and now with 1 year left the life outlook has changed me for ever. Thank you StepChange Reviewed on: 16th May 2024

It was so nice people helping to sort problems and r...

It was so nice people helping to sort problems and reduce the stress and anxiety. Reviewed on: 16th May 2024

Always found them very helpful.

Always found them very helpful. Always offered very good advice Reviewed on: 16th May 2024

Friendly, understanding and really helpful service,...

Friendly, understanding and really helpful service, takes all the pressure away and manages on your behalf all the problems that you cant Reviewed on: 16th May 2024

Step Change - Very helpful and kin

Step Change were very helpful dealing with my debts. They made the whole process easy and less stressful. I wasn't sure where to turn, but they helped out and explained everything to me. Reviewed on: 16th May 2024

I contacted StepChange when I my debts were spiralli...

I contacted StepChange when I my debts were spiralling out of control. From the initial phonecall all the stress and worry was instantly taken away. I would recommend them to anybody. I am now well on my way to becoming debt free and having a much better quality of life. Thank you so much StepChange. Reviewed on: 16th May 2024

They helped me in a really stressful time when I was...

They helped me in a really stressful time when I was worried sick. They reassured me and gave me hope. Reviewed on: 16th May 2024

Helpful guidance

,very helpful. Easy to navigate. I was relieved after contacting Step Change. Not so worried. Felt they understood my problem and could help me Reviewed on: 16th May 2024

At my lowest the advisors were lovely and sympatheti...

At my lowest the advisors were lovely and sympathetic towards my situation and helped me out and gave me the best options for me highly recommend the staff and their service Reviewed on: 16th May 2024

It has nearly always been a good experience working...

It has nearly always been a good experience working with step change. Always very helpful whoever I talk too. Reviewed on: 16th May 2024

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