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StepChange: Debt advice reviews

View other StepChange products
4.95
Based on 16,024 reviews, last reviewed 7th May 2026
63000% increase in 5 star reviews
in the past 90 days
700% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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Latest highest rating:

5

Supportive at a difficult time Eased my mind at a time I was low, struggling and didn't know what to do. Caring, sympathetic and kind when I started and needed and now I'm settled ... Read more Reviewed on: 7th May 2026
Louisa's avatar
Louisa

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026
Andrew's avatar
Andrew
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (16024)

Took a very stressful situation and made it an easy...

5
Took a very stressful situation and made it an easy one. Gave excellent advice unique to my situation and always supportive when I needed to make changes to my minimum payment. Reviewed on: 1st May 2024
Victoria J's avatar
Victoria J

Very helpful people on the phone explain everything...

5
Very helpful people on the phone explain everything in detail... Reviewed on: 1st May 2024
Adrian I's avatar
Adrian I

It has been first class in all aspects u

5
It has been first class in all aspects u Reviewed on: 1st May 2024
Mike Jenkinson 's avatar
Mike Jenkinson

So helpful and kind.

5
So helpful and kind. They really helped me with my debts. The customer service is excellent. You really feel their there to help you. Reviewed on: 1st May 2024
Michael Papa's avatar
Michael Papa

Very grateful to step change and thier staff , I’m n...

5
Very grateful to step change and thier staff , I’m not sure where I would be right now if I didn’t use them Reviewed on: 1st May 2024
Eliza's avatar
Eliza

Excellent Service - Debt Management

5
I switched to step change for advice on my debt management plan as i was being charged on my current one. Step Change made it really simple for me to switch it over. The process was simple, quick and someone was always on hand if I needed help Reviewed on: 1st May 2024
Tess B's avatar
Tess B

Excellent service and support.

5
Excellent service and support. People on the phone are friendly, knowledgeable and put you at ease, The support for what can be a worrying time is second to none and I feel confident of the change Reviewed on: 1st May 2024
Simon's avatar
Simon

Order Out Of Chaos

5
StepChange offers impartial free help at a time when many may be on the edge of despair or at least bewildered and confused by the financial mess they find themselves in. I cannot recommend this company too highly when it comes to making order out of chaos. Reviewed on: 1st May 2024
Ian Giles's avatar
Ian Giles

Was really struggling with debts and couldn’t see a...

5
Was really struggling with debts and couldn’t see a way out of it. Step change made everything so easy without judgment. Reviewed on: 1st May 2024
Diane B's avatar
Diane B

Excellent

5
There service is superb. The staffs are excellent Reviewed on: 1st May 2024
Araba 's avatar
Araba

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