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StepChange: Debt advice reviews

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4.95
Based on 16,084 reviews, last reviewed 7th May 2026
65900% increase in 5 star reviews
in the past 90 days
700% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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0%

Latest highest rating:

5

Have been extremely helpful with my situation Have been extremely helpful with my situation Reviewed on: 7th May 2026
Sarah B's avatar
Sarah B

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026
Andrew's avatar
Andrew
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (16084)

Stepchange helped Save my life

5
I was in a difficult situation and became deeper and deeper in debt. They saved my life. Thought there was no hope. Friendly staff very empathetic and understanding Reviewed on: 1st May 2024
Av's avatar
Av

THEY HAVE REALLY HELPED ME WHEN I WAS CLOSE TO LOSIN...

4
THEY HAVE REALLY HELPED ME WHEN I WAS CLOSE TO LOSING MY HOME BECAUSE MY IVA REQUEST WAS REJECTED. Reviewed on: 1st May 2024
Robert's avatar
Robert

Free and Amazing Debt Support

5
I went to Stepchange when I couldn’t afford my loans, store cards, student loan, catalogue and other unsecured debts and from the minute I did they were amazing. I thought they would judge me but they didn’t. I collected all the letters from debt collection agencies and they went through everything and now I’m paying them an affordable amount each month and all the calls letters and default notices have stopped. Please just contact them I had nearly 30th in unsecured debts and there is nothing they can’t help with even ccj’s. It’s the best thing I ever did. Just call them nothing is too difficult for them to help you with Reviewed on: 1st May 2024
Andrea's avatar
Andrea

Stepchange

5
After being left with unmanageable debt and all the stress and worry that goes with it, Stepchange, CCCS at the time, have helped me through. I am very close to being debt free and will be forever grateful for the help and support received. Reviewed on: 1st May 2024
Nichola's avatar
Nichola

Step Change have given me peace of mind .

5
Step Change have given me peace of mind . Reviewed on: 1st May 2024
Drew's avatar
Drew

Way Out 2018!

5
I got into debt through trying to help a family member and the credit card companies increasing your limit without asking! StepChange took charge, handled everything and lifted the worry right off my shoulders! Reviewed on: 1st May 2024
Christine's avatar
Christine

Excellent Stepchange support.

5
Without Stepchanges help I would not have survived. Reviewed on: 1st May 2024
Pete 's avatar
Pete

Amazing Step Change

5
I was struggling, in debt and couldn’t see a way out of it. Step Change helped me in ways I can’t begin to explain. I’ve now fully repaid all of my debt, and my life has turned around. Without this I’d still be down the debt hole. Thank you. Reviewed on: 1st May 2024
Charlotte 's avatar
Charlotte

Without StepChange I would be a nervous wreck they g...

5
Without StepChange I would be a nervous wreck they gathered all my debts together and worked out a debt management plan that I could afford to pay off which is what I have been doing. I now have peace of mind that I have not had for many years. Reviewed on: 1st May 2024
John Scott's avatar
John Scott

I was £26,000 in debt and will soon be debt free!

5
Stepchange gave advice and guidance on how to deal with my debts. I contacted all my debtors and completed a questionnaire on my income and outgoing expenses and committed to an affordable monthly amount to pay all my debts off. The interest on my debt was then halted and I have been paying back £26,000 at an affordable rate for 12 years! I only have a few payments left on my plan and I’m so happy I contacted Stepchange for their help and professional advice as I will soon be debt free!! Reviewed on: 1st May 2024
Darren M's avatar
Darren M

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