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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

not much to say other than exceptional organisation...

not much to say other than exceptional organisation that gives you 6th emergency service PEACE OF MIND Reviewed on: 27th May 2026

Getting started.

Started off just filling in a questionnaire, very straightforward. Then was given options on action to proceed further. Very helpful service, and advice. Reviewed on: 27th May 2026

Life Changing

Five years, I didn't think I would be writing this. I was swimming in financial treacle, didn't know what to do. Contact Step Change and from first moment I was treated with compassion and in non judgemental manner.. Step Change changed my life back literally . Where now I have massively different outlook. In life, my priorities - family. Finances I am more in control and we'll manage. Thank you Reviewed on: 27th May 2026

Stepchange took a lot of worry from me on how I was...

Stepchange took a lot of worry from me on how I was going to clear my debts I only wish I spoke to them sooner Reviewed on: 27th May 2026

A two way debt solution

A suitable solution that gave your creditors confidence in your ability to reduce your debt while giving you peace of mind. Your plan was produced so as to satisfy your creditors while not damaging your ability to carry on. Reviewed on: 27th May 2026

I am so happy with the help from step change.

I am so happy with the help from step change. I am now debt free which is an amazing feeling Reviewed on: 27th May 2026

Easy to set up and peace of mind

Easy to set up and peace of mind Reviewed on: 27th May 2026

The staff are so compassionate, patient, kind and ev...

The staff are so compassionate, patient, kind and ever so helpful Reviewed on: 27th May 2026

Stepchange has made my life a lot less stressful by...

Stepchange has made my life a lot less stressful by making payments on my behalf. It's easy to update my payments as and when I am able to do so. Reviewed on: 27th May 2026

Made life bearable for us and the staff put us at ea...

Made life bearable for us and the staff put us at ease and had constant support and reassurance, took so much stress from our lives and helped us in many ways Reviewed on: 27th May 2026

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