Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16840 reviews)

View other StepChange products

4.92

Based on 16,840 reviews, last reviewed 23rd May 2026

102200% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Helpful, considerate, made to feel at ease. Helpful, considerate, made to feel at ease. Reviewed on: 23rd May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16840)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

My experience

They have definitely turned my life around ,I can not thank them enough I would advise any one that is in the position I was in ,not knowing which way to turn sleepless nights constant worry .I could not go on any longer thinking about it all the debt I had I decided to ring stepchange I felt embarrassed telling a stranger about my financial difficulties but they were fantastic non judgemental Reviewed on: 1st May 2024

They have been very helpful

They have been very helpful every step of the way,their staff is kind and very supportive I managed to get rid of most of my debt in a short period of time and also you have flexibility when paying them,would recommend them 100% Reviewed on: 1st May 2024

Bringing light where there was only darkness

Stepchange have been amazing from start to finish, always helpful, when contacted they are always positive and supportive and always able to reassure us that we don’t need to worry as they deal with your creditors on your behalf. Stepchanged have shown us light when we thought only darkness was our only choice. I can categorically say StepChange has saved my life !! Reviewed on: 1st May 2024

The advice was helpful

The advice was helpful and gave peace of mind Reviewed on: 1st May 2024

Helpful Debt Management

Step Change have always been helpful and have enabled me to manage my debts without becoming overwhelmed by the situation. I'd highly recommend them to anyone who is struggling with debt and who, perhaps, can't see a way out of a financial hole. Reviewed on: 1st May 2024

Step change have been fantastic from the very start...

Step change have been fantastic from the very start to now (nearly the end) I’ve never been judged once for what I got myself into, they’ve supported me and helped me get debt free! The help me set realistic repayments and took any stress away from dealing with the debt collectors/companies. So glad that I called step change and changed my finically situation around. Couldn’t have done it without them. Reviewed on: 1st May 2024

They have helped me with my financial situation and...

They have helped me with my financial situation and now I feel more settled knowing it's all under control. Reviewed on: 1st May 2024

Don't struggle ask for help

I had used StepChange to help me manage my overwhelming debts. I took a debt management they talked and arranged all the payments with my creditors. The process was simple and I would just need to make a annual review to ensure I was managing my budgeting and paying the correct amount to clear my debts. I started with just £8000 of debts and next month I will make my final payment and be debt free! Its taken me a good few years but I have got there and most importantly the stress and anxiety of juggling the debt before I took out the plan disappeared I didn't get any letters other than annual statements. Reviewed on: 1st May 2024

We were really struggling with what to do and where...

We were really struggling with what to do and where to go regarding out debt which had become unmanageable, step change helped us to put every together and make sense of it, as much as we could Reviewed on: 1st May 2024

Very helpful and plan in place fast to pay my...

Very helpful and plan in place fast to pay my debts Reviewed on: 1st May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Link Financial 3.98 from 3 reviews
Debt Solutions
from Debt Advisory Centre 4.05 from 1 reviews
Debt solutions
from PayPlan 4.94 from 22303 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub