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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16840 reviews)

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4.92

Based on 16,840 reviews, last reviewed 23rd May 2026

102200% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Helpful, considerate, made to feel at ease. Helpful, considerate, made to feel at ease. Reviewed on: 23rd May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16840)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

A team of helpful knowledgable people who are always...

A team of helpful knowledgable people who are always there to help with your finances Reviewed on: 1st May 2024

They have very knowledgeable staff who treat you wit...

They have very knowledgeable staff who treat you with respect and they can advise you on which route is best for you to enable you to clear your debt without making you feel guilty that you have managed to get into such a dreadful situation that you do not know which way to turn. Reviewed on: 1st May 2024

Took the stress away from a very difficult situation.

Took the stress away from a very difficult situation. From first contact they were very understanding and knowledgeable. Came to a satisfactory conclusion very quickly. Reviewed on: 1st May 2024

I was in debt and was so worried stepchange help me...

I was in debt and was so worried stepchange help me get my debt sorted and now I’m nearly finished my debt so thank you stepchange Reviewed on: 1st May 2024

They helped me to get rid of all worries and stress...

They helped me to get rid of all worries and stress regard my debt. Reviewed on: 1st May 2024

Fantastic service!

Fantastic service!! I really recommend it Reviewed on: 1st May 2024

My experience with Step Change turned my life around.

My experience with Step Change turned my life around. We were so much in debt, I couldn’t see a way out of it, but the Team listened to me and helped me to find a way to pay off my debts with individual debts but still managed to carry on living in our home Reviewed on: 1st May 2024

Stepchange have truly changed my life.

Stepchange have truly changed my life. Without their help I have no idea where I would be in life. Their customer service is next level, they truly understand and empathise with you. They are there to help you get out of any trouble you’re in. They aren’t there to judge you, they truly offer the best solution for whatever situation you find yourself in. Don’t let debt control your life and stress you out, please take it from me as someone who waited too long and let it take a hold of me. You are not alone with your debts, reach out and get the help you need. You won’t regret it Reviewed on: 1st May 2024

very professional, no major problems with contacting...

very professional, no major problems with contacting me, until the very end of my repayment I felt that someone cared that everything ran smoothly. Thank you for your help and financial freedom. Reviewed on: 1st May 2024

Very helpful, calming and knowledgeable.

Very helpful, calming and knowledgeable. Helped me consolidate everything and dealt with creditors. Reviewed on: 1st May 2024

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