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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Incredibly helpful, efficient, friendly staff.

Incredibly helpful, efficient, friendly staff. I wish I'd contacted them earlier as it would have saved me a great deal of stress. StepChange has enabled me to get my life back under control. Reviewed on: 27th May 2026

So helpful, very friendly.

So helpful, very friendly. Easy to sort out. No more sleepless nights Reviewed on: 27th May 2026

I honestly don’t know what I would have done without...

I honestly don’t know what I would have done without Step Change . I was left heavily in debt by an ex partner and thought I would lose everything. I was very stressed until I contacted Step Change and they were so helpful and put my mind at ease. I am not out of the woods yet but have a plan in place which is manageable. Thank you so much to all the staff at StepChange. Reviewed on: 27th May 2026

I have been fully supported

I have been fully supported with all questions answered within in a couple of days - having my debts all sorted in one place and Stepchange speaking to and advocating on my behalf to my creditors as brought so much peace and ease. No more panic or anxiety of juggling debts on time. One monthly payment and all is sorted for me. Grateful! Reviewed on: 27th May 2026

Stepchange were/are genuine life savers,

Stepchange were/are genuine life savers, I was at my wits end when I contacted them in tears, and they were so helpful kind and patient with me and helped me sort out everything. At first when they said how long it would take to pay back my debt it felt like it would take forever, but after a few months it was like paying another bill. The yearly reviews are easy to do. And I’m so pleased to say I only have a few months left to go and I’m debt free. Thank you Stepchange Reviewed on: 27th May 2026

Getting set up was quite easy and right away the anx...

Getting set up was quite easy and right away the anxiousness and relief that someone was there listening and ready to help took a lot of the strain off my shoulders. Reviewed on: 27th May 2026

StepChange helped me to live my life again and stopp...

StepChange helped me to live my life again and stopped all my dark moments.i can’t thank them enough. Reviewed on: 27th May 2026

Use StepChange it’s amazing .

I was really worried an saw StepChange on face book .from the person who picked up the phone right through to the person who asked me about debt and how to pay it back and set up my budget plan , everyone was kind nonjudgmental and professional. Reviewed on: 27th May 2026

Once I set up my plan, I got advice from stepchange...

Once I set up my plan, I got advice from stepchange on the best process for me to proceed. It was excellent advice and gave me peace of mind Reviewed on: 27th May 2026

Excellent from day one can't fault them

Excellent from day one can't fault them Reviewed on: 27th May 2026

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