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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Stepchange helped me sort out my finances when I had...

Stepchange helped me sort out my finances when I had gotten myself into a hole. The process was smooth and they talked me through what they could do to help. I’m so grateful for the help received and have finally been able to sleep well again instead of laying awake all night worrying about my debt. Reviewed on: 15th May 2024

Excellence on advisory experts who willingly help yo...

Excellence on advisory experts who willingly help you every step of your financial debt planning Reviewed on: 15th May 2024

Life savers

Stepchange have been the most amazing and supportive help throughout several years of financial misfortune. They are totally unbiased and fair and have so much information to help when you are at your lowest and don’t know where to turn Reviewed on: 15th May 2024

Experience with StepChange an...

I have had a brilliant experience with StepChange and they have really help with debt management. Reviewed on: 15th May 2024

Very informed, friendly and helpful...

Very informed, friendly and helpful, and they answer the phone quickly. I highly recommend Stepchange Reviewed on: 15th May 2024

Without stepchanges help we would not be where we ar...

Without stepchanges help we would not be where we are now we are nearly debt free it has taken quite a few years but we can see the end of our struggle and can look to the future debt free we can hold our heads up hight and day we did it with their guidance Reviewed on: 15th May 2024

10 out of 10

They have really helped me, when everything seemed too much and overwhelming, they were there for me Reviewed on: 15th May 2024

I was in a lot of debt and stepchange helped me sort...

I was in a lot of debt and stepchange helped me sort it out. It stops me from worrying knowing I am paying my debtors what I can afford. It's been a great help. Thankyou stepchange Reviewed on: 15th May 2024

I have had a DMP for 4 years and have 2 years left,...

I have had a DMP for 4 years and have 2 years left, I recently been off of work a lot and needed to suspend some payments then lower my budget and all through that they have been amazing, stress free, highly recommend if you’re struggling with dept, it is a hard step to take but it will be the best one. Reviewed on: 15th May 2024

Was recommended by a friend and a family member, the...

Was recommended by a friend and a family member, they were very friendly and helpful. Reviewed on: 15th May 2024

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