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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16452 reviews)

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4.95

Based on 16,452 reviews, last reviewed 8th May 2026

83450% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Robbing Peter to pay Paul Due to things beyond my control I got myself in a complete mess. I was robbing Peter to pay Paul each month and getting no where apart from being very... Read more Reviewed on: 8th May 2026

Latest lowest rating:

1

Terrible advice - got me into very long term de... Very very poor advice got me into very long term debt I would never recommend this service. I should have just gone bankrupt, instead I was stupid an... Read more Reviewed on: 8th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16452)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Easy, friendly service.

Easy, friendly service. Helpful explaining every step of the way. Reviewed on: 6th May 2026

Makes everything clear

It was so easy to set up my Debt Management Plan with StepChange; a really friendly and supportive agent helped me go through everything and once I had completed my budget, an affordable amount was decided upon. I can contact them if there are any changes to my creditors' details and I keep an up-to-date budget to make sure I'm paying what I can afford. I went back to studying this year and they've helped so much with the change in my lifestyle and budget. Highly recommended for anyone who's struggling and needs help and support to make everything clear for the months and years moving forward. Reviewed on: 6th May 2026

Difficult Times

Step Change is the perfect match to difficult times Reviewed on: 6th May 2026

Best thing I could of done!

I found myself in a really bad financial situation and not knowing where to turn next. After speaking with Stepchange they put my mind at ease, helping with my finances and realising what could actually afford for my debts. I can now sleep easy knowing that my debts are being paid paid monthly at an amount I can actually afford. I can't thank them enough for helping me turn my life around. Thank you Stepchange. Reviewed on: 6th May 2026

A kind voice at the end of a phone..

I did not know where to turn, that lovely woman on the phone , didnt judge she just helped me,it was tough at first no credit card but you get through it and i didnt have to pay intrest I will finish paying my debt this year iwill always be so gratefull that i made the call to stepchange Reviewed on: 6th May 2026

It was so easy for me to do

It was so easy for me to do I found completing the form was easy enough Stepchange is managing my own dept I can not thank them enough Reviewed on: 6th May 2026

I am so happy to get help without your help would be...

I am so happy to get help without your help would be difficult Reviewed on: 6th May 2026

Stepchange quite literally saved me.

Stepchange quite literally saved me. They took on all my correspondence with the debtors and worked out a plan to repair my debt over time.I can’t thank stepchange enough, they are amazing. Reviewed on: 6th May 2026

Best dept advice and solution!

Debt went on wrong direction, but thanks to StepChange team everything is back on track! Reviewed on: 6th May 2026

Step change were literally a life saver for me.

Step change were literally a life saver for me. Every sleepless night was ended by an advisor from Step change calmly and kindly talking me through the steps needed to be taken. I was able to manage my debt and stabilise my life from then on . Reviewed on: 6th May 2026

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