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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16581 reviews)

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4.95

Based on 16,581 reviews, last reviewed 10th May 2026

89750% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very happy They have been very helpful and understanding. Reviewed on: 10th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16581)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Non-judgmental, friendly but businesslike.

I'm relieved that, although I still have debts, they are being managed in a sustainable and stress-free way. I didn't want to be or anticipate being in debt when I retired but at least there is now some light at the end of the tunnel. I am grateful to Stepchange for dealing with me in a non-judgmental and friendly but businesslike way. Reviewed on: 1st May 2024

Peace of mind

Step Change has given me the peace of mind that my debt is being payed back in an affordable way. I’m so glad that a charity told me about them. I couldn’t recommend them enough. Reviewed on: 1st May 2024

They are the most lovely kind people you could ever...

They are the most lovely kind people you could ever want to talk to about your problems they are unbelievable Reviewed on: 1st May 2024

I was in dept and did not know were to turn I was ad...

I was in dept and did not know were to turn I was advised to contact dept change and never looked back Reviewed on: 1st May 2024

Supportive and informative advice. Exceptional service.

I went to StepChange when I was right at the point of disaster after a change in circumstances. The person I spoke to talked through my options and recommended debt management, and said I was entitled to Breathing Space which was a godsend. I am now almost 3 years into my plan and it has changed my life so much. I can afford to live again without the constant fear which was making me quite ill. I cannot thank them enough for their help. Reviewed on: 1st May 2024

Step Change gives a way out of debt misery.

Step Change is a company that took all the pressure out of financial mess I had accumulated in a acrimonious divorce, without step change these creditors would have continued to threaten and bullied me into my downward debt spiral. Their help and guidance replaced dread with positivity that I was not the only one and things will get better, although still in debt, I do not feel helpless, well done StepChange. Reviewed on: 1st May 2024

There is a light at the end of the tunnel

From completing the required forms to discussing my whole situation, Stepchange changed my whole outlook from a situation I thought I could not get out of. There compassion and professionalism was and continues to be amazing. I can now see the light at the end of the tunnel thanks to Stepchange and their staff. Reviewed on: 1st May 2024

I was at was at my lowest mentally and there was no...

I was at my lowest mentally and thought there was no way out. With the help of StepChange I can now ‘live’. I wish I had known how understanding these organisations are and able to make the first step sooner. Reviewed on: 1st May 2024

When I first contacted stepchange I was desperate I...

When I first contacted stepchange I was desperate I couldn't think of a way out,I was reassured every thing would be OK. Stepchange was right they gave me the best advice and tools, I'm nearly debt free now and so greatfull thank you Reviewed on: 1st May 2024

I would like to thank you with all my heart and reco...

I would like to thank you with all my heart and recommend it to anyone who is not able to cope on their own. One installment per month, according to how much is actually left from the salary. Thanks to you, I can breathe a sigh of relief and not worry about the bailiff knocking on my door. With you I feel safe and I don't worry about my future and that of my family. Thanks a lot. Reviewed on: 1st May 2024

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