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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Really helpful Debt Charity organisation

Really helpful Debt Charrity organisation that adviced and assisted me to get out serious financial difficulties with regards to my hard debt. They helped to deal with banks and to set up a budget and a repayment plan and to stick to it. I really needed helped in a period of my life when everyone was just shutting doors on me and they intervened at the very right moment. I will always be grateful for what they did. Reviewed on: 15th May 2024

I know that everything is on the good way with...

I know that everything is on the good way with my debt Reviewed on: 15th May 2024

A Great Relief!

Friendly and supportive staff helped me reorganise my finance and address my debts. It was an incredible weight off my mind. Reviewed on: 15th May 2024

I was in a terrible state both mentally and financia...

I was in a terrible state both mentally and financially and didn't know what to do about either! A friend of mine recommended contacting Stepchange and it was the best thing I ever did, they contacted all my creditor's and arranged an affordable action plan to pay them back, they take a payment once a month and pay my creditors which has taken a huge weight off of my shoulders, their advice has been brilliant and the website is very user friendly so I would strongly recommend them to anyone who is struggling with debt Reviewed on: 15th May 2024

A Godsend for us after a massive pay cut

Really helped me and my husband get our finances in order after my husband lost his job and ended up on a lot less pay. Reviewed on: 15th May 2024

Friendly helpful people that explain everything clea...

Friendly helpful people that explain everything clearly, make you feel better about money situations Reviewed on: 15th May 2024

They helped me to find a way of carrying on with my...

They helped me to find a way of carrying on with my life after getting into dept. It isn't easy but they help with advice. Thank you. Reviewed on: 15th May 2024

Life saving support

StepChange have been amazing support in helping me deal with my debts after my circumstances changed and I was unable to keep up with payments. Whilst setting up my debt management plan, the customer service team were amazing, very understanding, informative and offered great advice. They liaised with my creditors and reassured me when they started sending me notices. I like that I am in control of my payments and my plan through their website. Reviewed on: 15th May 2024

Life changing.

Life changing. Life saving. I am now able to manage my money without being chased for money I don’t have. The service is second to non Reviewed on: 15th May 2024

A very positive experience

It's been very positive throughout, they are helpful and have reduced my stress loads Reviewed on: 15th May 2024

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