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StepChange: Debt advice reviews

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4.95
Based on 16,486 reviews, last reviewed 8th May 2026
85100% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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Latest highest rating:

5

LIFE SAVERS Gone from worry and sleepless nights, to a call which literally changed everything. Cannot recommend them highly enough. Go on, what harm can it poss... Read more Reviewed on: 8th May 2026
CR's avatar
CR

Latest lowest rating:

1

Terrible advice - got me into very long term de... Very very poor advice got me into very long term debt I would never recommend this service. I should have just gone bankrupt, instead I was stupid an... Read more Reviewed on: 8th May 2026
Darren M's avatar
Darren M
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (16486)

A pleasure to deal with

5
Extremely kelpful and always have the answer Reviewed on: 1st May 2024
Eric's avatar
Eric

Iand case

4
Everyone at stepchange have been great in helping me with my debts Reviewed on: 1st May 2024
Ian b's avatar
Ian b

Helped to manage my debts to an easily affordable pa...

5
Helped to manage my debts to an easily affordable payment. Don't have to worry each month about how to pay and the debtors are happy with my payments. Reviewed on: 1st May 2024
Lorraine Graham's avatar
Lorraine Graham

Wouldn’t be where I am today helped me so much...

5
Wouldn’t be where I am today helped me so much Reviewed on: 1st May 2024
Melanie G's avatar
Melanie G

Made a very daunting task feel so easy and was the b...

5
Made a very daunting task feel so easy and was the best thing I have ever done. Was so easy to do and love how you can keep an eye on how your debt management is doing. Reviewed on: 1st May 2024
Sarah T's avatar
Sarah T

Don’t be afraid to ask for help!

5
I’d got into a cycle of using my credit cards for the few days between paying my monthly amount and interest being added, coupled with a store card my monthly expenditure was out of control and my self esteem plummeted. I heard about StepChange through a friend and with their help and support I took a good hard look at my finances and set up a plan. I also have to say that my creditors were fabulous. I’d never missed a payment with any of them but they all supported me. Absolutely not as terrifying as I’d imagined. I’m adjusting to managing my money and curbing my spending but I’m so proud of myself for taking this step and for StepChange being so kind and helpful. Reviewed on: 1st May 2024
JM's avatar
JM

They were always helpful, never judged.

5
They were always helpful, never judged.They worked very hard for us and when things got untidy they sorted it out. It's taken six years but now only three months from being debt free. Thank you Step Change. Reviewed on: 1st May 2024
Susan Payne's avatar
Susan Payne

Jimmy Anthony

5
Was in a bad place with unmanageable debt now I feel it's under control and will be debt free in just over a year Reviewed on: 1st May 2024
James Birkenhead 's avatar
James Birkenhead

Easy to talk too and caring attitude

5
Easy to talk too and caring attitude Reviewed on: 1st May 2024
Paul L's avatar
Paul L

Helpful, great advice, at the end of the phone when...

5
Helpful, great advice, at the end of the phone when needed to ask questions Reviewed on: 1st May 2024
Mark Peters's avatar
Mark Peters

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