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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 28th Aug 2026

93% decrease in 5 star reviews

in the past 90 days

86% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Knowledgeable and respectful

Knowledgeable, kind and respectful customer support team. Very understanding and supportive. Non-judgmental in their approach, realistic and effective. Reviewed on: 15th May 2024

Changed my life , eased my financial worry.

Changed my life , eased my financial worry. Reviewed on: 15th May 2024

Absolutely amazing staff which were so helpful from...

Absolutely amazing staff which were so helpful from the start to the end Reviewed on: 15th May 2024

Life saver

Tuck the debt out of my hands sorted it off was such a weight off my shoulders Reviewed on: 15th May 2024

StepChange for better changes

StepChange have helped me out of a very depressing hole. The whole experience dealing with them has been fantastic and their staff are always compassionate and incredibly helpful. Reviewed on: 15th May 2024

Everyone was so helpful and understanding

Everyone was so helpful and understanding Reviewed on: 15th May 2024

Sunshine on a rainy day.

When I felt I was in the depths of financial despair, I was advised to contact Step Change. From the first phone call to them, I was reassured that everything would be alright. I was helped to form a payment plan that was agreeable to all parties concerned. I had to complete regular budget planners throughout my plan, which kept my disposable income realistic. The customer service received by Step Change was amazing all the way through. There was no judgement on my financial situation, and they really did help me to turn everything around. Reviewed on: 15th May 2024

The only issue is that when I started my caseload wi...

The only issue is that when I started my caseload with step change...I was advised that I could stop paying all together after 5 years...unfortunately that wasn't the case Reviewed on: 15th May 2024

Helped me so much as I was so depressed about all my...

Helped me so much as I was so depressed about all my financial situation, being a single parent to a small child and having bills after bills was getting me down so much, until I asked Stepchange for help. Reviewed on: 15th May 2024

Very understanding and caring team

Very understanding and caring team Reviewed on: 15th May 2024

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