Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18647 reviews)

View other StepChange products

4.92

Based on 18,646 reviews, last reviewed 25th Jun 2026

188500% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supported me through every stage of my IVA Completed an IVA with StepChange — it ran longer than planned thanks to emergency spending and furlough, but they were solid throughout. Never felt li... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18647)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

I was extremely anxious, I was put at ease from an u...

I was extremely anxious, I was put at ease from an understanding man. I will be eternally grateful for his kind words. Reviewed on: 27th May 2026

Stepchange has genuinely changed our lives.

Stepchange has genuinely changed our lives. There help and support is amazing. We were lost financially and did not know which way to turn. We had no support from the job centre and no real guidance on how to gain a bit of control. The great people at Stepchange have helped to lift a heavy load from our shoulders and i cannot thank and reccommend enough. Words cannot express the gratitude we have for all the help and support we have received over the last few years. Bless you Reviewed on: 27th May 2026

Less stress over debts

Helped with my debts . Once paper work was done and payments agreed the worry stops . They are a phone call away or email . Best thing I did was contact step change Reviewed on: 27th May 2026

Good experience, they help me with my situation.

Good experience, they help me with my situation. But personalized help is not. Reviewed on: 27th May 2026

Money trouble?

Money trouble? Stop worrying and not sleeping, contact Stepchange for unbiased help Reviewed on: 27th May 2026

Superb help

From day one given superb advice and not judged in any way, I had felt under severe pressure due to my outgoings, the help given has allowed me to get my life back Reviewed on: 27th May 2026

I was so scared to actually ring stepchange but i co...

I was so scared to actually ring stepchange but i couldn't have been treated any better. Very kind and caring. It was definitely the right decision Reviewed on: 27th May 2026

The best!

Most beautiful company, I’m thankful for their job. Reviewed on: 27th May 2026

Given me confidence and peace of mind to help me man...

Given me confidence and peace of mind to help me manage my debts. Very helpful and friendly service when I've been in touch and sought advice and support. Reviewed on: 27th May 2026

Zostalam wyrzucona z domu przez meza z dlugami w ban...

Zostalam wyrzucona z domu przez meza z dlugami w banku bo bralam na nasze potrzeby oboje z tego korzystalismy a ze kredyty byly na moim koncie to po roztaniu zostalam z tym sama. Prubowalam dwa razy z bankiem sie porozumiec zeby przedluzyli mi splate na mniejsze raty ale nie chcieli ze mna pojsc na ta pomoc i moja znajoma poradzila mi StepChange. Zglosilam sie do nich i oni pomogli mi to byl najpiekniejszy dzien w moim zyciu bede im wdzieczna za pomoc do konca moich dni dziekuje im z calego serca i wszystkim polecam ktorzy maja podobne problemy finansowe jak ja lub podobne Reviewed on: 27th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Intrum 3.41 from 4 reviews
Debt Management
from DFH Financial Solutions 4.19 from 4 reviews
Debt Solutions
from Debt Movement 4.08 from 18 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub