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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16546 reviews)

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4.95

Based on 16,546 reviews, last reviewed 9th May 2026

88050% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Glad we made the right decision to use StepChange We have used StepChange's service for a few years now and have always found them to be very helpful. Whenever we have to update our budget and we're n... Read more Reviewed on: 9th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16546)

Life changing !

Step change , changed my life , got all my finances under control . I have learned how to budget and haven’t got in any more debt for five years . Friendly and really helpful service Reviewed on: 1st May 2024

Very helpful and understanding, not judge mental...

Very helpful and understanding, not judge mental at all. Reviewed on: 1st May 2024

Good customer service and very professional.

Good customer service and very professional. Reviewed on: 1st May 2024

Easy to research and the help is right there

Easy to research and the help is right there Reviewed on: 1st May 2024

Fantastic Company to use

I have twice used stepchange in sorting my debts out and both times they have been extremely helpful and professional. Never judgemental, always compassionate. Reviewed on: 1st May 2024

Sensible, workable debt management.

I was facing what felt like a mountain of debt. Stepchange talked me through what I had, showed me how to create a workable, sensible budget and spoke to the companies I owed to create a debt management plan that I could stick to and clear my debt. They have allowed me to breath easier again. Reviewed on: 1st May 2024

Every time i ring every body proffesiial

Every time i ring every body proffesiial Reviewed on: 1st May 2024

Staff very helpful and supportive of our situation

Staff very helpful and supportive of our situation Reviewed on: 1st May 2024

Friendly and helpful

Took all the worry away. Slept for the first time in ages. So helpful, and put my mind at ease. Reviewed on: 1st May 2024

Step change will help you.

I only have good things to say about step change. At a time when stress levels are high and you feel like your drowning! This service literally steps in and you will sought out your finances and create a plan! The pathway is clear and concise. There is no judgement only focus is on honest interaction about your finances and you have to face your reality and carefully go through your outgoings and income. The task is important part of journey to managing finances and making a plan .The staff are professional and offer practical advice and support. This is an essential service in my opinion.Their help is the change you need to move forward. Reviewed on: 1st May 2024

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