Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

View other StepChange products

4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

They take their time to understand what you need.

They take their time to understand what you need. They explain every step in detail and make sure that you are happy and understand the options available to you. Once that's done, they do the rest. It takes a while to sort, so make sure you have around an hour free to talk through everything. Once you put the phone down, the relief is unbelievable! Reviewed on: 15th May 2024

Stepchange is very easy to follow and they eased my...

Stepchange is very easy to follow and they eased my anxiety instantly Reviewed on: 15th May 2024

Reliable/non judgemental/supportive

I’m a single mum and found that my finances were spiralling out of control from credit card debt to overdrafts and everytime I’ve needed to speak to someone they’ve been so helpful. They have a way of understanding and taking away the guilt they summarise things really simply, they make you feel that everything is manageable. Reviewed on: 15th May 2024

Struggled to control increasing debt.

Struggled to control increasing debt. Set up debt management plan with Step Change, I now feel relieved everything is in one place. Easy to update when debt have been passed on. Reviewed on: 15th May 2024

I was really stressed and struggling for a long time...

I was really stressed and struggling for a long time before I got in touch with these guys. They answered the phone the same day, went through my bills and I instantly felt reassured that my problems could be sorted. Reviewed on: 15th May 2024

Helped me to deal with debts I couldn't afford to pay.

Helped me to deal with debts I couldn't afford to pay. Was a relief which can be a life changing. Reviewed on: 15th May 2024

Amazing!

Step change have been amazing helped me sort my debts into a manageable payment plan Reviewed on: 15th May 2024

I'm really happy about their service, good customer...

I'm really happy about their service, good customer service and excellent communication skills Reviewed on: 15th May 2024

Step change helped me out of a hole.

Step change helped me sort my debt out when I fell on hard times. It's made life so much better. Easy to sort out and makes you feel less stressed with it all Reviewed on: 15th May 2024

i can not recommend enough - approachable,non-judgem...

i can not recommend enough - approachable,non-judgemental Reviewed on: 15th May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from CCI Credit Management 3.99 from 1 reviews
Debt Collection
from Intrum 3.41 from 4 reviews
Debt Solutions
from Money Advisor 3.90 from 13 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub