Smart Money People Logo
Go to business site
Share this page
Link copied

StepChange: Debt advice reviews

View other StepChange products
4.95
Based on 16,554 reviews, last reviewed 9th May 2026
88400% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

4

StepChange Debt Charity were brilliant from the start. StepChange Debt Charity were brilliant from the start. They were easy to speak with, handled my situation quickly, and kept me updated with monthly st... Read more Reviewed on: 9th May 2026
Mary A's avatar
Mary A

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

StepChange Debt advice reviews (16554)

My life felt in a rut and at sometimes no way out th...

5
My life felt in a rut and at sometimes no way out they were understanding and helped me massively Reviewed on: 1st May 2024
Anthony b's avatar
Anthony b

Helpful understanding people

5
Helpful understanding staff made a huge problem manageable, made my decision on debt management easy to understand and accept Reviewed on: 1st May 2024
John S's avatar
John S

StepChange, simply amazing.

5
Quite simply put, without StepChange I would've been at rock bottom with no way up. They have a very simple but intuitive form to fill in with all your details, debts, etc and it's set up without any further input from yourself. Now instead of scraping pennies by at the end of the month, I make a reasonable payment to StepChange and even get to save a little money for any future problems. Reviewed on: 1st May 2024
Adrian K's avatar
Adrian K

Understanding, helpful and extremely professional

5
Understanding helpful and extremely professional Reviewed on: 1st May 2024
Dan H's avatar
Dan H

A free advisory service which helps people who have...

5
A free advisory service which helps people who have falling into debt.Ive had excellent service from them and only 3 months away from being debt free,Finally i would recommend stepchange debt charity to thoese in need of a financial pick up. Reviewed on: 1st May 2024
gavin's avatar
gavin

Very polite professional and very helpful

5
Very polite professional and very helpful Reviewed on: 1st May 2024
Alan W's avatar
Alan W

I was literally at the end of my tether when I calle...

5
I was literally at the end of my tether when I called Step change, they went through everything with me and I felt a weight had been lifted! Everything is now 1 manageable monthly payment. My only regret was not getting in touch with them sooner! Reviewed on: 1st May 2024
LJH's avatar
LJH

I was in a lot of debt and they have helped me to ma...

5
I was in a lot of debt and they have helped me to manage and reduce that debt since 2020. I should be debt free by September this year. They have helped me to stay on track with my money and to save money where I can. It’s changed my attitude to save money and only pay for things when I have the money to do so. I will not be going back to loans and credit cards when my plan finishes. Reviewed on: 1st May 2024
lotsthompson@icloud.com's avatar
[email protected]

Step change helped me out of a tight spot very good...

5
Step change helped me out of a tight spot very good service Reviewed on: 1st May 2024
Martin b's avatar
Martin b

Outstanding!

5
Nothing more to say than just outstanding service, helped with everything Reviewed on: 1st May 2024
Hon's avatar
Hon

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill