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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16564 reviews)

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4.95

Based on 16,564 reviews, last reviewed 10th May 2026

88900% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Paying of debts made simpler From the first time of contacting Stepchange they had taken away the pressure of how to deal with my deals, the process was simple and after going thr... Read more Reviewed on: 10th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16564)

empathy and helpfull all the way when life changes a...

empathy and helpfull all the way when life changes and you need a little help Reviewed on: 1st May 2024

Very helpful and supportive.

Very helpful and supportive in providing the best and most suitable repayment plan for our needs. Prompt service and support in getting things set up and expert service in negotiating with creditors on our behalf. Reviewed on: 1st May 2024

Great service

Reassuring, sympathetic staff made so much difference Reviewed on: 1st May 2024

Just very understanding and helpful.

Just very understanding and helpful. I didn’t feel like I was being judged. Reviewed on: 1st May 2024

Really helpful and easy to deal with.

Really helpful and easy to deal with. Sorted everything out and took all the stress away. Felt like a huge weight was lifted. Reviewed on: 1st May 2024

Great service help me alot with my debt management plan

Great service help me alot with my debt management plan Reviewed on: 1st May 2024

Excellent service!

Excellent service! 4 years ago I realised that I was £40,000 on debt (I had been a student and had had undiagnosed Bipolar) Stepchamge advisers were extremely helpful and set up a plan for me. After 18 months I had to give up my job. For a few months I was on universal credit and I was allowed to take a break from payments. I earn less money with my current job but the review reflected this and I pay less each month. I now owe judt under £20,000 and am very happy about this. The whole process has been stress free and I would definitely recommend it to anyone unfortunate enough to have large debts. I love that it is a completely free service and I am not paying interest on my old credit cards. Reviewed on: 1st May 2024

No comment I don’t want to write a review because I...

No comment I don’t want to write a review because I don’t know what to say Reviewed on: 1st May 2024

They have been brilliant.

They have been brilliant. As soon as we signed up, it was like a weight had been lifted. Reviewed on: 1st May 2024

Always helpful

Always helpful and caring staff.we are thankful that we have step change to help us with our debs Reviewed on: 1st May 2024

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