Smart Money People Logo
Go to business site
Share this page
Link copied

StepChange: Debt advice reviews

View other StepChange products
4.95
Based on 16,565 reviews, last reviewed 10th May 2026
88950% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

It’s a working progress We are still working towards the end goal but from the moment we set out our journey with step change, it’s has been smooth. The level of worry and st... Read more Reviewed on: 10th May 2026
emma l's avatar
emma l

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

StepChange Debt advice reviews (16565)

Always helpful

5
Always helpful and caring staff.we are thankful that we have step change to help us with our debs Reviewed on: 1st May 2024
Present S's avatar
Present S

Great help at a very difficult time.

5
Great help at a very difficult time. Understanding and patient. Reviewed on: 1st May 2024
Pamela S's avatar
Pamela S

Really helpful.

5
Really helpful. They helped me get on top of my debt and feel in control. Reviewed on: 1st May 2024
Kayla T's avatar
Kayla T

Help is out there.

5
I had got myself into financial difficulties which I could not see an end to it, the worry was affecting my health. Step Change Debt Management helped put everything into perspective and prioritise my debts. After telling them all they arranged a debt management plan for me. Now I am paying my debts in an easier manner. I can not thank them enough for helping me. Reviewed on: 1st May 2024
James M's avatar
James M

My experience wasn’t as good for my review this time...

4
My experience wasn’t as good for my review this time the creditors asked for ADHD and ASD Reviewed on: 1st May 2024
Emma-Louise Younger's avatar
Emma-Louise Younger

Ecellant work freindly and helpfull

5
Ecellant work freindly and helpfull Reviewed on: 1st May 2024
Mark Mallett's avatar
Mark Mallett

Takes away the worry

5
So simple to do a debt management plan. I really wish I'd done it sooner as it's taken away so much stress and worry Reviewed on: 1st May 2024
LJ's avatar
LJ

Would not hesitate recommending Stepchange to anyone...

5
Would not hesitate recommending Stepchange to anyone who is struggling with debt, they are totally non judgmental and dealt with my creditors for me. Reviewed on: 1st May 2024
kevin tainton's avatar
kevin tainton

I really wish that I had known about the help that S...

5
I really wish that I had known about the help that StepChange could give sooner, it would have saved me a lot of anguish and stopped me from borrowing even more to try to pay off some of my creditors. Reviewed on: 1st May 2024
James S's avatar
James S

Excellent and helpful, understanding and efficient...

5
Excellent and helpful, understanding and efficient support. Reviewed on: 1st May 2024
M R's avatar
M R

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill