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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,655 reviews, last reviewed 1st Jul 2026
188850% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026
Jose M's avatar
Jose M

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (18655)

I can sleep peacefully again!

5
The night after I contacted StepChange I slept properly for the first time in years. I wasn’t someone who considered themselves as a person with debt problems until I realised how many “small” debts I had. I just didn’t know how to get back in control. There are other “companies” that do this but charge a fee. StepChange is completely free and the staff are warm, kind and never judgemental. They also know their stuff. I couldn’t recommend them more highly. Reviewed on: 6th May 2024
Beth 's avatar
Beth

A Gem in Debt Management

5
They have been very friendly, helpful and extremely professional...They have helped me a lot to manage my debt by giving me advice and were very helpful when I was in stress regarding my debt. Reviewed on: 6th May 2024
Mike's avatar
Mike

StepChange were amazing, very helpful and not judgme...

5
StepChange were amazing, very helpful and not judgmental at all. They were very understanding and easy to contact. Always friendly on the phone and made a bad experience in my life so much easier. Reviewed on: 6th May 2024
Jo J's avatar
Jo J

Thank you, StepChange.

5
Very helpful, informative and supportive customer service. Thank you, StepChange! Reviewed on: 5th May 2024
Colin B's avatar
Colin B

I came to step change 2021 they have been so helpful...

5
I came to step change 2021 they have been so helpful would recommend them always. Reviewed on: 5th May 2024
sharon s's avatar
sharon s

I am very happy with stepchange solutions.

5
I am very happy with stepchange solutions. Reviewed on: 5th May 2024
Sarwar N's avatar
Sarwar N

Worries about debt and no where to go.

1
Worries about debt and no where to go.step change have cancelled my direct. Reviewed on: 5th May 2024
P's avatar
P

Always willing to help and you are never judged no m...

5
Always willing to help and you are never judged no matter how much debt your in. .your given great help and advice and given the best solution for your needs . Always given advice to call back if your situation changes and can not pay your month payment. Reviewed on: 5th May 2024
James R's avatar
James R

Staff patient and professional.

5
Staff patient and professional. Quite helpful. When I was working ( now retired) recommend to client who also found the service beneficial. It’s a much needed service in these difficult Financial Times. Reviewed on: 5th May 2024
Hopeful and Charitable 's avatar
Hopeful and Charitable

Always together with StepChange.

5
All matters and problems are solved: professionally, with thorough knowledge of the matter and in a very polite manner, all this for clients. Thank you very much. I am very satisfad. Reviewed on: 5th May 2024
Boleslaw Zmuda 's avatar
Boleslaw Zmuda

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