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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,658 reviews, last reviewed 7th Jul 2026

189000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful staff. Very helpful staff. Very patient and they take the time to get positive results. Their advice and understanding is very fair and they’re non judgement... Read more Reviewed on: 7th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Help when needed

They helped me to sort out what felt to be an impossible situation. They were always there to assist with any worries I may have and help me all thro the process .. Reviewed on: 5th May 2024

I am very happy that i asked Step Change for help, but.

I am very happy that i asked Step Change for help. They took on my case straight away and gave me a chance to breath. The only problem i have is that 3 credit card companies are still threatening me that i am not paying and it is affecting my credit rating monthly. Reviewed on: 5th May 2024

Forever grateful to step change.

Forever grateful to step change. They have helped me manage my debt with no judgment and made it very easy. I still have a way to go but it is totally manageable now and I don’t spend sleepless nights worrying about my debts. Thank you step change Reviewed on: 5th May 2024

Brilliant they have really helped me to pay off my d...

Brilliant they have really helped me to pay off my debts Reviewed on: 5th May 2024

I can finally breathe again!

When I called StepChange I was in a bad place, I felt like I was never going to get out of this circle of paying the minimum but only really paying the interest and not reducing my debt. The advisor was ever so lovely, she did not judge me and she truly wanted to help me out. I am now 18 months into the plan and I can finally breathe again. Each month, my debt is reducing and I am closer to becoming debt free. I would 100% recommend this service. And the best thing is that it’s free! So every penny you pay is reducing your debt. Reviewed on: 5th May 2024

20k consumer debt...

I was just under 20k consumer debt when I contacted step change. I'm now half way to being debt free and can still do all the things I love! Reviewed on: 5th May 2024

Literally life-saving

StepChange have helped me to sleep at night by taking away the stress of my debts and helping me arrange affordable payments. My mental health has improved considerably. Reviewed on: 5th May 2024

Struggling for years.

I was in constant financial difficulties for some years before reaching out to StepChange, without their help I dread to think where I would be now. Very professional and non judgemental staff have helped me to overcome my situation with an affordable repayment plan. I really can't thank them enough. Reviewed on: 5th May 2024

Rescued from mountainous debts.

I was drowning in credit card debts but with Stepchange's help in removing the burden of interest charges and dealing with the creditors, I was able to clear my considerable commitments in the space of seven or eight years. Reviewed on: 5th May 2024

patient, compassionate, life changing help.

patient, compassionate, life changing help. Reviewed on: 5th May 2024

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