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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16481 reviews)

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4.95

Based on 16,481 reviews, last reviewed 8th May 2026

84850% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I have been with step change the last 3 years and th... I have been with step change the last 3 years and they helped me change my life, sympathic helpful and will always try to help you with the best solut... Read more Reviewed on: 8th May 2026

Latest lowest rating:

1

Terrible advice - got me into very long term de... Very very poor advice got me into very long term debt I would never recommend this service. I should have just gone bankrupt, instead I was stupid an... Read more Reviewed on: 8th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16481)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

StepChange have literally changed my life and the fa...

StepChange have literally changed my life and the fact they are there helping people is amazing. They are caring, efficient and respond to everything. I cannot thank them enough for the amazing work they do. Thanks you! Reviewed on: 6th May 2026

They gave us a light at the end of the tunnel.

They gave us a light at the end of the tunnel. Great, non judgemental advice. Reviewed on: 6th May 2026

Till I rang StepChange

Till I rang StepChange I didn’t know which way to turn but thanks to them and the simplest of doing everything my life is a lot easy no more threaten court proceedings . I would not thing twice in recommending them. Reviewed on: 6th May 2026

Very professional people explained everything well

Very professional people explained everything well Reviewed on: 6th May 2026

Thank you for the help

It is not easy to talk a about debts. However, with StepChange I felt at ease and they supported me all the way. Reviewed on: 6th May 2026

sleep easier at last.

I had got myself into a great deal of money troubles on credit cards etc, but STEP CHANGE give me proper advice, and after completing a review with them they took my debts with companies and put them together at an affordable payment. More to the point all the companies had to agree,which they did not for me!!! Thank you step change for giving me my life back. Reviewed on: 6th May 2026

About 4-5 years ago I was petrified I had credit car...

About 4-5 years ago I was petrified I had credit cards and store cards and built up dept, if it wasn’t for Step change I really don’t know what I would have done,it affected my mental health badly Reviewed on: 6th May 2026

Dedicated team who will listen to your money problem...

Dedicated team who will listen to your money problem and assist without hesitation.Ecellent work. Reviewed on: 6th May 2026

Excellent service

Excellent service and very quick to response to any queries. Reviewed on: 6th May 2026

Having being put in a situation.

Having being put in a situation. I spent months worrying how I was gonna keep a roof over mine and my kids head. Until I contacted stepchange who helped me arrange a repayment plan and allow me to sleep at night again. Reviewed on: 6th May 2026

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