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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Good as I am with the help of step change contro...

Good as I am with the help of step change controlling my money and my creditors Reviewed on: 3rd May 2024

Stress relief

Took away the stress I was under by arranging a payment plan to clear my debts. Reviewed on: 3rd May 2024

Very good experience asked my creditors to give me s...

Very good experience asked my creditors to give me sufficient time and a reasonable amount of time to pay my debts Reviewed on: 3rd May 2024

Supportive staff, always finding the best solution f...

Supportive staff, always finding the best solution for you Reviewed on: 3rd May 2024

Real Life Angels

I honestly cannot imagine where my life would be without the help I have received (and continue to receive) from StepChange. From the very first phone call I made to them I was reassured and never judged about my personal debt. They got me breathing space which I had never heard of before, took all of my information and dealt with all my debts when I couldn’t cope. I am over half way through clearing my debt and by Christmas 2025 I will be debt free for the first time in about 15 years. The relief I felt from the first phone call has only grown month by month seeing my balance get smaller and smaller. I would not hesitate for a second to recommend them to anyone. Reviewed on: 3rd May 2024

Truly life saving.

Truly life saving. Brilliant advice, support and understanding. Cannot thank the staff and company enough. Reviewed on: 3rd May 2024

StepChange

StepChange have helped me try to get my debts in order. If I'm unsure about something, I just give them a call and they explain everything to me. The advisors are very friendly, helpful and professional. Reviewed on: 3rd May 2024

Brilliant Brilliant

I can't believe that I've nearly paid all my debts after worrying for 2 Years Consumer Credit is so brilliant Reviewed on: 3rd May 2024

I can now sleep at night without constant worry, has...

I can now sleep at night without constant worry, has certainly made my life easier! Reviewed on: 3rd May 2024

Very understanding.

Very understanding. Dealt with all of my debts for me. Manageable plan put in place. Excellent service Reviewed on: 3rd May 2024

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