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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Best decision I ever made for my financial future.

From contacting StepChange to being almost finished my 4 year debt management journey they have been great. Taking the worry and fear of handling companies out of my hands. The monthly statement helped me watch my debt slowly decrease and the yearly budget review meant I could make sure I wasn’t left short of money each month too. I can see light at the end of the tunnel and it feels great. Reviewed on: 4th May 2024

When everything fell apart financially they helped p...

When everything fell apart financially they helped pick up the pieces and talked me through options. Ongoing they have liased with creditors on my behalf and have sent income and expenditure reports as requiredto them .Amazing help and support throughout would recommend, and have done to a lot of people. Reviewed on: 4th May 2024

From a very worried anxious person I have become nea...

From a very worried anxious person I have become nearly normal again, after working through a debt plan with step change . Many more years to go but feel there is a helping hand just there. Reviewed on: 4th May 2024

Debt management plan

Step change helped to take control of my situation and set up a debt management plan. This has given me peace of mind and now when I wake at night instead of panicking, I think oh yeah, it’s all sorted now Reviewed on: 4th May 2024

they did a great Job of helping financially advice

they did a great Job of helping financially advice Reviewed on: 4th May 2024

Superb advice

Excellent service. Very helpful assistants. No complaints. Made my money management so much easier. Thankyou Reviewed on: 4th May 2024

Good as I am with the help of step change contro...

Good as I am with the help of step change controlling my money and my creditors Reviewed on: 3rd May 2024

Stress relief

Took away the stress I was under by arranging a payment plan to clear my debts. Reviewed on: 3rd May 2024

Very good experience asked my creditors to give me s...

Very good experience asked my creditors to give me sufficient time and a reasonable amount of time to pay my debts Reviewed on: 3rd May 2024

Supportive staff, always finding the best solution f...

Supportive staff, always finding the best solution for you Reviewed on: 3rd May 2024

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