Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16751 reviews)

View other StepChange products

4.95

Based on 16,751 reviews, last reviewed 13th May 2026

97900% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have been instrumental in turning around... StepChange have been instrumental in turning around my financial situation, I cannot praise them enough, they are an amazing organisation. If you need... Read more Reviewed on: 13th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16751)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

Very friendly people who made me feel at ease whilst...

Very friendly people who made me feel at ease whilst I was very stressed. Sorted a debt management plan for myself . At no point did I feel stressed explaining my financial situation. Before contacting step change I was very stressed and worried Reviewed on: 1st May 2024

First Class Company

From the moment I picked up the phone and spoke to Stepchange to setting up my dmp seamlessly they were absolute proffessionals. I didn't think there was anyway out of my debt but they listened even when I was crying, advised and put my mind at rest. It was the best phonecall I have ever made. Reviewed on: 1st May 2024

I can not thank stepChange enough, helped me out no...

I can not thank stepChange enough, helped me out no end ! Thank you once again . Reviewed on: 1st May 2024

A great weight of my mind since seeking their advice...

A great weight of my mind since seeking their advice have had to contact them twice since and again great support in adjusting my repayment plan. Reviewed on: 1st May 2024

Have been very helpful over the years thank you for...

Have been very helpful over the years thank you for all the help and understanding Reviewed on: 1st May 2024

Easy to set up Payments go out on time every month z...

Easy to set up Payments go out on time every month zero issues and can log into my account at any time to check balances Reviewed on: 1st May 2024

They have helped me a lot with all my debt...

They have helped me a lot with all my debt problems Reviewed on: 1st May 2024

Such a relief!

Does take some time to go through the application on line. However, it’s worth it! I now don’t dread the phone ringing or the mail. All my creditors have accept the payment plan. They don’t chase me. It’s such a relief and I’m not worrying about paying debt off as well as buying the necessities. Reviewed on: 1st May 2024

Step Change was a beacon of hope

Step Change was a beacon of hope in a time of my life when I didn't see a way out. Their Debt management plan has given me peace of mind! And finally I can see the light at the end of the tunnel. Reviewed on: 1st May 2024

Friendly, helpful staff with lots of empathy.

Friendly, helpful staff with lots of empathy. Reviewed on: 1st May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Advanced Collection Systems 1.00 from 5 reviews
Debt advice
from Business Debtline 0.00 from 0 reviews
Debt solutions
from Back2Credit 4.91 from 2016 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub