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StepChange: Debt advice reviews

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4.95
Based on 16,633 reviews, last reviewed 11th May 2026
92250% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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Latest highest rating:

5

Excellent customer service. Excellent customer service. Helped me make a budget so I could manage my money much better. Reviewed on: 11th May 2026
Carl D's avatar
Carl D

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (16633)

When They Come For You, StepChange Is Your Shield

5
My partner fell seriously ill two years ago and we fell into debt as a result. It feels very lonely when you are having to deal with the banks and you dread every letter through the letterbox. StepChange helped us to work out an affordable repayment schedule and then contacted our creditors, more or less telling them what we could safely afford to repy. The relief of knowing we are paying back on our terms and that StepChange is a buffer between us and tehm is palpable. We still get the automated letters from our bank but we simply pass them along and think no more about it. Customer Service is always sympathetic and helpful and you never get the feeling that you are being judged. Thery appreciate - and will be the first to affirm - that life can somply sometimes be rough and that their job is to help make it a little less frightening, overwhelming and difficult. Reviewed on: 1st May 2024
Thomas M's avatar
Thomas M

Brilliant from start to finish.

5
Brilliant from start to finish. Any problems or queries were dealt with immediately. Very reassuring and felt at ease discussing my debts. Was not made to feel anything was an issue. The process was clear and precise. Would definitely recommend Stepchange. Reviewed on: 1st May 2024
Julie Fox's avatar
Julie Fox

Best change I ever made

5
I was in a hole and didn’t know what to do with all of the debt that I had. Step change took over and now the stress and worry has gone. One affordable monthly payment and no debt collectors chasing me. Reviewed on: 1st May 2024
Angie B's avatar
Angie B

Great helpful service.

5
Great helpful service. Really helped me to stop stressing about my debts. Reviewed on: 1st May 2024
Mark P's avatar
Mark P

We have been in contact with Stepchange since they w...

5
We have been in contact with Stepchange since they were Credit Counselling. It has been a long slow road for us to become debt. free and, although we're not there yet, we can finally see an end in sight. They are very helpful and calm in times when you exactly need that support. Reviewed on: 1st May 2024
Kat W's avatar
Kat W

When my cognitive function became restricted due to...

5
When my cognitive function became restricted due to a psychological breakdown I was left in the embarrassing position of being unable to work. Worse still, my ability to orate to a standard I had become used to had dissipated and I was in the midst of a crisis. Stepchange helped me control my finances when I became unable to do so, for this, I am eternally grateful. Reviewed on: 1st May 2024
Chris 's avatar
Chris

Credit card debt

5
I was swamped with credit card debt, had my head firmly in the sand, i was scared everytime the phone rang and could not keep up with my payments. I found step change and have been able to condense everything into 1 monthly payment and I can see my debt reducing. I will be debt free in 9 months for the first time as an adult because of step change and it wasn't scary! Reviewed on: 1st May 2024
Alice's avatar
Alice

Fantastic service

5
Helpful, knowledgeable with practical advice, highly recommended. Help you when you feel you have nowhere to turn. Can see the light at the end of a very long tunnel thanks to their help Reviewed on: 1st May 2024
Susan 's avatar
Susan

Friendky, knowledgable staff giving total peace of m...

5
Friendky, knowledgable staff giving total peace of mind. Reviewed on: 1st May 2024
Robert Golby's avatar
Robert Golby

I am so happy with the support I am receiving if not...

5
I am so happy with the support I am receiving if not for StepChange my property could have been repossessed by Debtors. I would recommend StepChange to friends and family. Reviewed on: 1st May 2024
Nimitein B's avatar
Nimitein B

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