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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

StepChange have really helped me manage my debts.

StepChange have really helped me manage my debts. They are so helpful and non-judgmental. Thank you Reviewed on: 3rd May 2024

StepChange have been a lifesaver for me.

StepChange have been a lifesaver for me. They have and are very professional, compassionate and show such a high level of understanding. I wouldn't go to any other organisation. I'm not anxious or depressed any more regarding the money I owe. I know I will pay it off with their assistance which, I'm grateful for. Reviewed on: 3rd May 2024

helped me through a difficult time explained in simp...

helped me through a difficult time explained in simple terms Reviewed on: 3rd May 2024

Really helped me out of a difficult financial situat...

Really helped me out of a difficult financial situation, took a lot of the stress away and delt with all my creditors. I still have a couple of years to pay off everything but now with a manageable monthly payment I don't have any worries. Also being able to adjust payments up and down to suit your personal circumstances is great. Reviewed on: 3rd May 2024

Very good people, very caring and understanding.

Very good people, very caring and understanding. The staff have a sense humanity dealing stressed customers. Reviewed on: 3rd May 2024

Long-term Solution

Straightforward experience. Efficient approach from Debt Management Team. Stress free, on the path to be Debt Free Reviewed on: 3rd May 2024

Very understanding and thoughtful in the help given

Very understanding and thoughtful in the help given Reviewed on: 3rd May 2024

Friendly , helpful.

These people are so helpful, and friendly. When I first needed help they put me at ease as I thought I would be judged but no they understood my situation. I know if I am worried or need advice they will help in any way and I have someone turn to. Can't praise them enough. Reviewed on: 3rd May 2024

Stepchange literally Life Savers

I was at my wits end not knowing how I could continue to live with the money issues I had and along came StepChange Reviewed on: 3rd May 2024

Been on a debt management plan for many years and it...

Been on a debt management plan for many years and it feels good to see my debts reducing Reviewed on: 3rd May 2024

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