Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

View other StepChange products

4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Wonderful service.

I was at my wits end worrying about my debts, that weren’t even my fault. Someone recommended StepChange to me and within a short time they provided much needed help. Never judgemental and very kind and knowledgeable. I can never thank them enough. If you find yourself in a difficult position, not seeing a possible solution, just contact StepChange for invaluable advice and help. Reviewed on: 3rd May 2024

Had money problems.

Had money problems. Contacted StepChange Everything was so simple and easy to set up. Highly recommend Reviewed on: 3rd May 2024

Would recommend stepchange debt charity to everyone.

Would recommend stepchange debt charity to everyone. They have been excellent from the start of our DMP till the end. So glad I found them. They are very efficient getting things sorted and put my stress and anxiety at ease with the pressure the creditors was putting us under. Thanks again StepChange. Reviewed on: 3rd May 2024

Amazing team

The team is always very polite and very efficient Reviewed on: 3rd May 2024

It was great to have a very professional team that s...

It was great to have a very professional team that support my way out of debt Reviewed on: 3rd May 2024

All excellent, saved me a huge amount of grief.

All excellent, saved me a huge amount of grief. Sometimes difficult to get hold of someone however their service is invaluable. Reviewed on: 3rd May 2024

Looks like fraud.

Started took money from my account but still haven't sorted out my depts Reviewed on: 3rd May 2024

Very supportive customer service team

I have been with step change for about 3 years and they have helped to get in control of my debts. The customer service team and very friendly and understanding. My plan is always manageable and the team work hard to ensure payments are realistic. Reviewed on: 3rd May 2024

So easy wish I'd done it sooner..

I called Stepchange to start with to talk through my options and the lqdy was so kind and understanding. The online portal was easy to set up and helps me manage my account, I've increased my payments twice due to payrises and its easy to jump on there to calculate a new payment. I've always felt supported by them. Reviewed on: 3rd May 2024

No axe to grind honest straightforward debt advice

easy to deal with, they do not judge, most things can be done online but if you need to speak to someone there is the phone, they could do with being open on the weekend currently it's Monday - Friday 8am to 6pm which can be a bit restrictive especially if you are working full time, and are not computer savvy, - but as I have already said most things can be done online 24 hrs. a day, I tend to communicate via email so I know what I have said, and I know what has been said to me so it saves any possible confusion, although it can be a bit long winded, instant messaging it is not! Be honest and open with Step change and they will be the same in return, their advice can be relied upon, they have no axe to grind, I am happy to recommend them Reviewed on: 3rd May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Link Financial 3.98 from 3 reviews
Debt collection
from Ayom Debt Recovery 1.76 from 82 reviews
Debt Collection
from Darcey Quigley & Co 3.55 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub