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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16751 reviews)

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4.95

Based on 16,751 reviews, last reviewed 13th May 2026

97900% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have been instrumental in turning around... StepChange have been instrumental in turning around my financial situation, I cannot praise them enough, they are an amazing organisation. If you need... Read more Reviewed on: 13th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16751)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Always helpful any problems they always sorted for me.

Always helpful any problems they always sorted for me. Reviewed on: 1st May 2024

Great service

Got through quite quickly. Advisor helpful and reassuring Reviewed on: 1st May 2024

Professional ,helpful patient and understanding

Professional ,helpful patient and understanding Reviewed on: 1st May 2024

They have totally changed my life.

They have totally changed my life. Before I use to worry about my money problems but now I don’t because Stepchange have took complete control of my creditors and deal with them direct. Their customer service is second to none. Reviewed on: 1st May 2024

Samaritans of the money world

Always helpful and they give sound advice for any questions I have asked.Its great just knowing they are there for you,couldn’t have got this far without them. Reviewed on: 1st May 2024

Life Savers ....

StepChange stopped me losing our family home and helped me get my finances under control & become debt free which I wouldn't have done without them, team are so helpful & never judge. Reviewed on: 1st May 2024

Life saving!! Ever grateful!!

Life saving!! Just when you thought there was no way out, Step Change , did actually make that change happen. Reviewed on: 1st May 2024

Fantastic service.

Fantastic service. Great advice and it really helps to feel you are not alone with your financial worries. Very grateful for the support and advice received. Reviewed on: 1st May 2024

There to help without Judging you.

We were really on the ropes, I had been made redundant without a chance of finding work at my age, very little money coming in with credit cards, loans and mortgage to pay for. I tried dealing with each creditor individually but couldn't reach a solution until I spoke to Step Change with took the load off me by arranging a debt management solution the process took a little time but now I don't have nagging phone calls, emails, text messages or letters everything is handled through step change. I feel I can relax and breath again. Reviewed on: 1st May 2024

Stepchange were there when my world collapsed around...

Stepchange were there when my world collapsed around me, when ill health meant I was no longer able to work. They were kind and supportive and guided me through a terrible time. They continue to guide and support by working with my creditors and managing my DMP. I dread to think where I would be without them. Reviewed on: 1st May 2024

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