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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

First class service all the way.

First class service all the way through. No judgement, just professional, efficient and effective advice. Changed my negativity into positivity. Thank you Reviewed on: 3rd May 2024

Excellent service

All advisors I have dealt with have been friendly, understanding & supportive of circumstances. So far, I have had an excellent service from stepchange Reviewed on: 3rd May 2024

The staff are un-judgemental and extremely helpful.

The staff are un-judgemental and extremely helpful. Reviewed on: 3rd May 2024

Thank you StepChange. I'm now Debt Free and Stress free

4 years ago I realised that although I had never defaulted on my credit cards and loan payments, always the paying what was asked for on my statements new regulations from the banks put me into what they termed 'persistent debt' increasing my monthly payments. Being self-employed at the beginning of the Covid epidemic and not being able to work I was finding it impossible to make the monthly repayments. This situation caused me incredible stress and sleepless nights. I initially went to Citizens Advice who referred me to StepChange. From my first phone call to them I received positive advice and support of how to proceed to become debt free. StepChange helped me with my monthly budget and cancelling the interest being charged by the banks on my accounts, relieving my stress and anxiety regarding my financial situation. The benefits of dealing with my creditors through this incredible organisation took a great weight of my shoulders. Although I was told it would take me 4 years to complete my Debt Management Plan, I knew with the ongoing support of StepChange I would be able to manage my finances through this period and become Debt Free! During this period I did at times find it difficult but StepChange were at the other end of the phone giving me positive support and advice. Last month, after 4 years I became totally debt free with a positive and stress free future regarding my personal finances. THANK YOU STEPCHANGE !! for all your help and wish your incredible organisation and your debt advisers all the best for the future of your Charity. Reviewed on: 3rd May 2024

Excellent Service

Very sympathetic people with helping hands who provide tailored advice to the clients Reviewed on: 3rd May 2024

Very Helpful

StepChange helped sort out my credit cards. I have now made my first payment and it feels great to see the solution working. Thank you StepChange - Everyone at StepChange was understanding and Very Helpful. Reviewed on: 3rd May 2024

Best thing I did was to switch to stepchange.

I switched to Stepchange after a number of years with a different (commercial) debt management company- it was the BEST thing I could have done. Cannot thank them enough. Kind and non-judgemental but professional. Reviewed on: 3rd May 2024

I was very worried about finances following illness...

I was very worried about finances following illness & disability. I was scared to discuss this but Stepchange advisors & processes really helped and the DMP plan that was agreed has given me peace of mind. Also I feel confident to approach Step change & have recommended others to do so. Reviewed on: 3rd May 2024

Was given a budget over the whole of my plan that le...

Was given a budget over the whole of my plan that left me able to pay off my debt. Reviewed every year so I was still able to pay monthly payments without struggling financially. Reviewed on: 3rd May 2024

Valued information and opinion at worrying times.

At a very distressing and confusing time StepChange helped giving me clarity of thought and reassurance, particularly re my bank, with whom I'd been a customer for over 40 years and who no longer could give a monkey's about me! Reviewed on: 3rd May 2024

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