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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 28th Aug 2026

93% decrease in 5 star reviews

in the past 90 days

86% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

They have helped me to finally sort my debts out and...

They have helped me to finally sort my debts out and have taken away all the worry. Thank you so much. Reviewed on: 3rd May 2024

They have helped me enormously.

They have helped me enormously. The staff are excellent and incredibly dedicated. Reviewed on: 3rd May 2024

Now we sleep at night

We went from not sleeping at night with worry to feeling calm and reassured. Companies stopped contacting us and our debt is slowly being paid off based on what we can afford. We have never felt judged or condescension when discussing our finances. Reviewed on: 3rd May 2024

Stepchange saved my mental health

Stepchange really helped me to get my head around my debt providing all the support and advice to take control of repaying my debt. I was in a really dark place with it mentally but the staff were so so wonderful and caring Reviewed on: 3rd May 2024

helped me through a difficult time; used for 2 years...

helped me through a difficult time; used for 2 years and reduced my liabiities Reviewed on: 3rd May 2024

Really helped me out of a perilous situation from bu...

Really helped me out of a perilous situation from burying my head in the sand. Contacted all my debtors and put a d.m.p in place. Such a relief for me. Got the interest frozen on many of the accounts helping me pay off my debt at an affordable rate. Have been on it for 2 years now with an affordable monthly payment, and have approx 2 years left until I'm finally debt free, for the 1st time in my adult life! I can't thank step change enough! Reviewed on: 3rd May 2024

The Agent always wiliness to guide and support in a...

The Agent always wiliness to guide and support in a positive and friendly manner Reviewed on: 3rd May 2024

Recommend

Always helpful they have helped us and would recommend without a doubt 5star customer service Reviewed on: 3rd May 2024

Nerve calming

Ever since finding StepChange my nerves have calmed down. There is a way to sort your life out with their help. Reviewed on: 3rd May 2024

very nice staff to take too they have sort my accoun...

very nice staff to take too they have sort my accounts out and get back to you when needed Reviewed on: 3rd May 2024

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