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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16664 reviews)

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4.95

Based on 16,664 reviews, last reviewed 11th May 2026

93750% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange helped me a lot StepChange helped me a lot during a very stressful time. They guided me through the whole process of dealing with my debts and explained everything cl... Read more Reviewed on: 11th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16664)

Great Advice

From the onset, I had a one to one conversation, with a caring and knowledgeable advisor. A budget was drawn up and everything went smoothly. I am slowly clearing my debt at an affordable rate. Reviewed on: 1st May 2024

Very helpful and very polite they put you at ease fr...

Very helpful and very polite they put you at ease from the word go and you are under no pressure to agree to join Reviewed on: 1st May 2024

Best financial advice for debt management

I was drowning in debt and failing to know where to turn and how to manage. StepChange provided a reassuring assistance and helped advice and put in place a DMP with my budget to manage my debt and stop them rising. Reviewed on: 1st May 2024

Debt free thanks to Stepchange .

I was drowning in debt and couldn’t sleep at night until I contacted stepchange. They offered a non judgemental service and helped me to manage my debts, they dealt with all my creditors and took all the stress away from me. Within a few weeks of contacting them I had my plan in place and was no longer receiving calls and letters from people I owed money to. They do regular reviews of your finances to make sure you are making a manageable payment and slowing reducing your commitments. Reviewed on: 1st May 2024

Took the worry away.

Took the worry away. Excellent service. Reviewed on: 1st May 2024

Sstepchange helped immensely, sorted everything out...

Sstepchange helped immensely, sorted everything out for me, and I’m now on top of things. Reviewed on: 1st May 2024

I was so embarrassed about my situation, particularl...

I was so embarrassed about my situation, particularly because I’m so young. I was and still am constantly treated with kindness and understanding from those that work at stepchange. I’m always embarrassed to call to ask for help but not anymore. Reviewed on: 1st May 2024

I have received a lot of support from StepChange in...

I have received a lot of support from StepChange in regards to my debts. They are very patient and caring. Reviewed on: 1st May 2024

A Lifeline in Financial Turmoil

In times of financial distress, finding a guiding light can feel like searching for a needle in a haystack. But then, I discovered Stepchange, and suddenly, hope wasn't just a distant dream; it became a tangible reality. From the moment I reached out for help, the staff at Stepchange extended their unwavering support and expertise, transforming what seemed like an insurmountable mountain of debt into manageable steps forward. Their dedication was palpable, their knowledge extensive, and their compassion boundless. Setting up a debt management plan felt daunting at first, but with the guidance of Stepchange’s staff, it became a structured roadmap to financial freedom. They meticulously organised my debts, formulated a tailored plan, and provided invaluable insights every step of the way. What truly sets Stepchange apart is their genuine care for their clients. They didn't just see me as another case file; they saw a person in need of assistance and treated me with the utmost respect and empathy. Their support wasn't just about numbers; it was about rebuilding my confidence and reclaiming control of my financial future. Thanks to Stepchange 's exceptional assistance, I can see a light at the end of the tunnel. I am immensely grateful for their dedication and professionalism, and I wholeheartedly recommend their services to anyone in need of debt management assistance. With Stepchange, you're not just receiving help; you're gaining a trusted ally on your journey to financial stability. Thank you, Stepchange, for being the beacon of hope I desperately needed. Reviewed on: 1st May 2024

Stepchange helped me with my financial situation and...

Stepchange helped me with my financial situation and I am very grateful Reviewed on: 1st May 2024

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