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StepChange: Debt advice reviews

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4.95
Based on 16,667 reviews, last reviewed 11th May 2026
93900% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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0%

Latest highest rating:

5

Great customer care and support. Great customer care and support. Personnel are very welcoming, they listen actively and ensure the best DMP that suits your needs. They are reassuring... Read more Reviewed on: 11th May 2026
Muna H's avatar
Muna H

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (16667)

Since I joined I have the whole pressure taken off me.

5
Since I joined I have the whole pressure taken off me. Reviewed on: 1st May 2024
Michael Smith's avatar
Michael Smith

A weight lifted

5
From beginning it has been an easy process kind people realising and understanding peoples difficulties, made me feel comfortable and worked with me through the stages with compassion Reviewed on: 1st May 2024
Paula 's avatar
Paula

Amazing customer service

5
I was continually struggling with trying to make even minimum payments on my credit cards.i entered everything I could think of that I needed to pay out each month and Stepchange agreed a payment amount equalling what was left over. They took over my debts and contacted all the relevant companies to arrange a payment. The stress was limited immediately and 1 year on I was able to renew my plan even though I had to increase outgoing s. The staff are very considerate and non judgemental when you speak to them. Thank you Reviewed on: 1st May 2024
Jane S's avatar
Jane S

Life Changing Support Provided for me

5
I was recommended Stepchange by Fraud Support after being a victim of Cyber Fraud. Without Stepchange I would have lost everything, I was clinically depressed and in a very bad place. Thanks to their support I am still here today and fighting my way back to some kind of life. Reviewed on: 1st May 2024
Paul B's avatar
Paul B

Took the stress out of debt.

5
Took the stress out of debt. Handled all my creditors, froze interest, stopped the demanding letters and ensured I could meet my commitments. I can sleep peacefully thanks to step change and they’re always just a phone call away if there’s any problems Reviewed on: 1st May 2024
Jacqui Keleher's avatar
Jacqui Keleher

Suuportibe, friendly, helpful

5
I was in a bad place and in debt due to being a victim of financial abuse. The team were helpful and supportive and got me back on track. I was talked through possible debt solutions and found the one which was best for me, they literally saved me Reviewed on: 1st May 2024
Christine's avatar
Christine

Step change literally change my life.

5
Step change literally change my life. Instead of robbing Peter to pay Paul just to get it through the the month, I'm paying about a 1/3 less for my debts per month and have money not to stress if I'm going to eat or buy fuel at the end of the month. Can't recommend enough. And even better is there's no judgement what so ever. Reviewed on: 1st May 2024
Chris H's avatar
Chris H

My financial burden are reduced.

5
My financial burden are reduced. All you who have bore your financial burden, come to StepChange you will have rest from being chased by your debtors. Sooner or later your money matters will be a wonderful story. Reviewed on: 1st May 2024
Baffour Y's avatar
Baffour Y

Very easy to use.

5
Very easy to use... They changed my life for good Reviewed on: 1st May 2024
Fs's avatar
Fs

Helpful and understanding .

5
Helpful and understanding . Good advice for me in a challenging situation Reviewed on: 1st May 2024
Margaret Lagoyianni's avatar
Margaret Lagoyianni

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