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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

customer service were so very supportive

Every customer service I talked to were so very supportive and helpful I can’t thank Stepchange enough they have absolutely changed my life at the time, I had a devastating neurological condition that impacted my life greatly as I could no longer work and had signed up for a big financial commitment of £7890 personal loan and put the rest on my credit card and overdraft and was living in dire poverty to pay back creditors. I finally accepted a Debt management plan for the last bit of personal loan as suddenly I received rent arrears notice and Step Change were brilliant taking over both debts and contacting both creditors arranging everything with my creditors and consolidating both debts into one manageable payment each month until both debts were cleared. I have recommended Stepchange to so many people they are an absolutely life saving Debt Charity that have such wonderful dedicated and supportive staff I will always highly recommend to anyone in need of debt advice. Reviewed on: 3rd May 2024

A simple easy process.

A simple easy process to get me the debt management help that I needed. I no longer have creditor's harassing me for payment. Reviewed on: 3rd May 2024

Thank you for my DMP

Absolutely! Your team has been incredibly helpful in guiding me through the process of managing my debt. From feeling overwhelmed, depressed, feeling suicidal and uncertain about my financial situation, you've empowered me to take control and feel confident in my ability to handle it. I am gladly leaving a review on Smart Money People to share my positive experience and help others discover the valuable support you provide. Thank you for your dedication to offering free and impartial debt advice—it truly makes a difference in people's lives. Reviewed on: 3rd May 2024

Don’t be afraid to get help

Support is super, non judgemental advice and explored all options with myself. Reviewed on: 3rd May 2024

From the first phone call things were now in order.

From the first phone call things were now in order. 1 of the key things was knowing how long it would take me to pay off my debts and from this i could put things into perspective Reviewed on: 3rd May 2024

I was drowning Step Change gave me a boat

I was drowning and buried my head in the sand about it all as it all heaped on top of me. Contacting step change was the best thing that could ever happen for me financially. Reviewed on: 3rd May 2024

manage my debt my debt issues

Step management, help me to manage my debt issues and give me some guidance on how to repay with what I can offer each month without affecting my other commitments. Reviewed on: 2nd May 2024

StepChange - my life saver for over 14 years...

StepChange has been my life saver for over 14 years now. I am grateful. Reviewed on: 2nd May 2024

If it wasn’t for Stepchange I wouldn’t be able to su...

If it wasn’t for Stepchange I wouldn’t be able to survive with the current growth of bills on a low income after leaving my ex husband. I’m so thankful for their help. Reviewed on: 2nd May 2024

beyond understand staff

had debt that was accumilating high interest which I couldn't keep up with so I rang SC & the staff are beyond understanding, they went through all my in and out goings and set up everything with the compaies I owe to and had been over a year now only two to go but I am paying them back at rates I can afford and getting myself out of debt for good! The service is excellent and SO needed Reviewed on: 2nd May 2024

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