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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16760 reviews)

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4.95

Based on 16,760 reviews, last reviewed 14th May 2026

98300% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

There to help when you need it. I got to a very dark place and needed urgent help. My daughters convinced me that Stepchange could provide a solution. Thankfully I followed their adv... Read more Reviewed on: 14th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16760)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

Helping me out of debt.

Helping me out of debt without losing my home. Managed to stop interest on debts. Thank you Reviewed on: 1st May 2024

Genuinely caring and non-judgmental.

Stepchange were so caring and non judgmental when I first made contact. I was really worried about my situation and felt completely relieved, in control and optimistic for the future having had the advice and a plan drawn up by them. Honestly, I feel so glad and grateful for their help and assistance, knowing that should anything in my circumstances change, they are there to help me find a solution. Cannot recommend enough. In fact, I have recommended to several people I know. Reviewed on: 1st May 2024

Right from the start great customer service helpful...

Right from the start great customer service helpful advice and guidance any problems solved without dramas Reviewed on: 1st May 2024

From sleepless to deep sleep nights

Hi I was in a lot of debt 10s of 1000s of pounds, a call to step change changed all this, you will receive a consultation call to discuss how they can help and they will set up a monthly payment plan and freeze the interest on your cards untill you get it all setup, the customer care team is empathetic and understanding of anyones situation with zero judgement, they are their to help and remove the worry and stress of debt. I cannot speak of them highly enough. Reviewed on: 1st May 2024

A life changing experience for the better

I was desperate and in so much debt and my mental health was suffering . When I discovered Step change I started to get my life back on track . Am so very grateful to them Reviewed on: 1st May 2024

Don’t hesitate- call Stepchange NOW!

Take control of your debts NOW!! Contact Stepchange who will guide you through your options and take the anxiety out of your situation. Reviewed on: 1st May 2024

Helped me to reduce my anxiety/depression over my sp...

Helped me to reduce my anxiety/depression over my spiralling debts. Reviewed on: 1st May 2024

Got myself into trouble with money

Got myself into trouble with money and didn’t know what to do or face up to my situation . After speaking with my mum we looked at ways to solve my problems eventually deciding on step change to help. Reviewed on: 1st May 2024

First class service a organisation that listens to y...

First class service a organisation that listens to your needs and advised and helps resolve your issues.i would recommend this service to anyone they care and the main thing they listen without any judgement Reviewed on: 1st May 2024

Very helpful and understanding.

Very helpful and understanding. Staff are friendly and efficient at what they do. They always take time to interact with you. Cannot recommend enough. Reviewed on: 1st May 2024

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