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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

You make me free of stress ,and also you help to kee...

You make me free of stress ,and also you help to keep me my financial situation in order Reviewed on: 27th May 2026

Ease your worries.

So pleased to find out the help I needed was out there. Reviewed on: 27th May 2026

Step change always offers to help and good and profe...

Step change always offers to help and good and professional advice Reviewed on: 27th May 2026

Being back in control

Stepchange gave me a sense of being more in control of my debt. Reviewed on: 27th May 2026

From the beginning they gave me great advice

From the beginning they gave me great advice Reviewed on: 27th May 2026

Helped me out of trouble when I was in debt

Helped me out of trouble when I was in debt Reviewed on: 27th May 2026

Very polite helpful and they don't judge

Very polite helpful and they don't judge Reviewed on: 27th May 2026

Great Experience

Easy to use service, fantastically ADHD friendly Reviewed on: 27th May 2026

Stepchange were a god send, the Saff were so helpful...

Stepchange were a god send, the Saff were so helpful and made me feel at ease they took me through all the options and helped immensely. Reviewed on: 27th May 2026

Really easy to set up a debt management plan.

Really easy to set up a debt management plan. I was really struggling it was a big relief to get a plan in place and stop the letters Reviewed on: 27th May 2026

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