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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16744 reviews)

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4.95

Based on 16,744 reviews, last reviewed 13th May 2026

97550% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

A weight off my mind They have been very helpful in me working to clear my debts. I just wish the cost of living crisis isn't causing me to extend the period to be debt f... Read more Reviewed on: 13th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16744)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Step change helped me during very difficult time ste...

Step change helped me during very difficult time step by step very caring and exceeded my expectations. Reviewed on: 1st May 2024

Amazing company

Just and amazing company always helpful Reviewed on: 1st May 2024

Amazing people!

Amazing people! Helped me so much !!! Reviewed on: 1st May 2024

The advisor, Barbara was extremely helpful, lovely t...

The advisor, Barbara was extremely helpful, lovely to talk to and in general just really knows what she’s doing. I hope she gets enough recognition because the world needs more advisors like her! In general, I always have great experience with StepChange, I’m extremely helpful! Reviewed on: 1st May 2024

I was at a very low ebb having been scammed

I was at a very low ebb having been scammed out of all our money but Stepchange allowed me to believe there was a way to sort out a terrible mess and they have done it for me. I am very very grateful to Stepchange for their help and advice. Reviewed on: 1st May 2024

Positive journey

I have been with StepChange since 2008 and the journey has been extremely beneficial, helpful and stress free Reviewed on: 1st May 2024

Circumstances changed

Due to my circumstances changing through illness, the woman on customer services was very helpful.. reassured me that there was nothing to worry about Reviewed on: 1st May 2024

Easy way to get in touch maybe a talk app...

Easy way to get in touch maybe a talk app on website Reviewed on: 1st May 2024

Help with debts

Very polite on the phone & help when I was down on my luck. Reviewed on: 1st May 2024

Great advice and assistance...

Extremely helpful, understanding and committed to get the best solution for my situation. Clear and concise advice and a very easy online system to use. Reviewed on: 1st May 2024

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