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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16768 reviews)

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4.95

Based on 16,768 reviews, last reviewed 15th May 2026

98700% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very good at explaining the process in simple terms... Very good at explaining the process in simple terms and great customer support Reviewed on: 15th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16768)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Made everything so easy to manage and to talk about...

Made everything so easy to manage and to talk about I suffer with mental health they helped by being quick professional al and by making it simple Reviewed on: 1st May 2024

They have been able to help me turn my life around a...

They have been able to help me turn my life around and see a future with my debts paid off. It will take time but there is a final solution to be debt free Reviewed on: 1st May 2024

Amazing kind people

I have mental health issues and have been taken advantage of by the wrong people, step change have been amazing and I can't use the phone but they have been happy to email me Reviewed on: 1st May 2024

Always had a good experience

I have always had a good experience with the customer service team. Information is available online but on the occasions I have had to call I’ve been very happy with being able to get through on the phone lines and with the help I’ve been given. Reviewed on: 1st May 2024

Life changing

I’m not sure where I’d be today without the help I receive from StepChange. It really has changed my life and continues to do so. There are no words to express the peace of mind they have given me. The lift of the heavy burden of countless debts I had here, there and everywhere, really is life changing. The advice, help and support they provide for however long you need them really is second to none. Reviewed on: 1st May 2024

Great service

Took the stress out big my life , very professional. Reviewed on: 1st May 2024

I was struggling to get back on top of my finances

I was struggling to get back on top of my finances but once step change got involved everything was so much easier and I could now pay my bills and still make ends meet! Reviewed on: 1st May 2024

StepChange has literally saved my life.

StepChange has literally saved my life... I lost my job and became overwhelmed with my bills at they heaped up. When I though I was out of options and had nowhere to go... StepChange helped me. The help I received was kind, professional and non-judgemental. I'm so thankful to a friend for telling me about StepChange. I have been able to pay off my debt at a rate that I can manage and in one year... I will be fully debt free. They have helped sleep again at night and to get my confidence back. Thank you to the wonderful people at StepChange. Thank you! Reviewed on: 1st May 2024

Absolutely brilliant, supported me through a diffic...

Absolutely brilliant, supported me through a difficult financial situation and helped me regain control over my finances. Reviewed on: 1st May 2024

Back in control!

There are very understanding and explained everything, instantly lowering my stress levels. Even offering support with my mental health. It takes time to get back in track, but it's good to know my finances are under control now. Reviewed on: 1st May 2024

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