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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 28th Aug 2026

93% decrease in 5 star reviews

in the past 90 days

86% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

A real life-line when it comes to debt management

I work in the film and tv industry which has been hit very hard by covid-19, economy/fuel crisis and SAG Strikes. Not being in a position where I can provide a home and food for my family without the stress of going further into debt was incredibly frustrating and stressful. StepChange has helped me to manage my debt and allow me to live again. Thank you Reviewed on: 2nd May 2024

Found staff very helpful when I felt there was no wh...

Found staff very helpful when I felt there was no where else to turn to and got my situation sorted quickly Reviewed on: 2nd May 2024

Was so helpful and helped ease my mind

Was so helpful and helped ease my mind Reviewed on: 2nd May 2024

Excellent helpful debt management advice

Customer service were so friendly when explaining my situations and going into details of all the option I had. It gave me peace of mind dealing with only one contact and one monthly payment. Debtors stopped contacting me direct. I managed to pay off over £17k of debt through my debt management plan Reviewed on: 2nd May 2024

had large debts, contacted stepchange,

had large debts, contacted stepchange, they spoke to creditors on my behalf. they got the debts frozen, no interest, and arranged affordable repayments. Apart from regular statements i no longer hear from creditors Reviewed on: 2nd May 2024

Saved my life.

Saved my life. I was in a very bad and dark place financially. Reviewed on: 2nd May 2024

Stepchange has been excellent from start to date.

Stepchange are very good when it comes to review time. Reviewed on: 2nd May 2024

Absolutely amazing people, who help you, when you m...

Absolutely amazing people, who help you, when you most need it.Who knows where I'd have been, without their help. Reviewed on: 2nd May 2024

Stepchange have been a god send, really helped me to...

Stepchange have been a god send, really helped me to get back on track with my finances. I have spoken to Ash a couple of times and he has been absolutely brilliant. They are always there to offer great advice and support when needed. I’ve finally reached that light at the end of the tunnel thanks to Stepchange ☺️ x Reviewed on: 2nd May 2024

Made dealing with my debts less stressful and simple...

Made dealing with my debts less stressful and simple, into my second year with them and gone through budget review. Easy to update balances and manage online. If you need to phone, staff very helpful and supportive. Reviewed on: 2nd May 2024

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