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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16695 reviews)

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4.95

Based on 16,695 reviews, last reviewed 12th May 2026

95250% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Great advice from StepChange they were on my side I lost my job and got into quite a bit of debt on my credit cards. I then struggled to find work due to ill health. I was being put under a lot of p... Read more Reviewed on: 12th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16695)

I thought stepchange was very helpful and knowledgea...

I thought stepchange was very helpful and knowledgeable about what they do. And I wouldn't hesitate to to tell anyone to go.too them for advice. They are truly excellent Reviewed on: 1st May 2024

Life saver!

When I was introduced to stepchange..I was abit skeptical cos I didnt know what to expect. It has been very good soo far. Very helpful charity. Would recommend Reviewed on: 1st May 2024

Excellent help.

I signed up for a debt management plan with Step Change Charity, and I'm extremely satisfied with the results. From the start, the team was helpful, understanding, and professional. They took the time to explain the entire process, making sure I was comfortable with the monthly repayment amount and the overall plan. One of the best aspects of this service is that they handled all the communication with my creditors. This took a huge weight off my shoulders, as I no longer had to worry about constant calls or letters from debt collectors. The company also successfully negotiated lower interest rates and fees, which has helped me save a significant amount of money. What stood out the most was their customer service. Whenever I had questions or needed clarification, their support team was always there to assist me. They made the process stress-free, and I felt like they genuinely cared about my financial well-being. Overall, I highly recommend Step Change Debt Charity if you're struggling with debt. They offer a reliable and effective solution to ensure you stay on track with your repayments. If you're considering a debt management plan, this is the company to choose! Reviewed on: 1st May 2024

The staff are extremely helpful make you feel at eas...

The staff are extremely helpful make you feel at ease in the terrible situations you are sometimes left in sometimes your own fault but sometimes due to loosing your job or illness we are only human thanks. Reviewed on: 1st May 2024

Money Stress

Helped me to sort out my money which was a massive relief after months of worrying, feel back in control after sorting out a manageable plan that allows me to reduce my debts Reviewed on: 1st May 2024

Very helpful professional advice from beginning to e...

Very helpful professional advice from beginning to end they help you every single step from beginning to end Reviewed on: 1st May 2024

Stepchange DMP

I have nothing but good things to say about Stepchange, I have had a sympathetic exchange with all the customer service people and no judgment whatsoever with myself for my situation , which I have found myself in . Reviewed on: 1st May 2024

Fantastic experience

I will never forget when I first spoke to Stepchange. Your finances feel insurmountable and you feel so lost. On talking to Stepchange I felt someone was listening and they put me at ease. It was great to know there are options for us all. Reviewed on: 1st May 2024

Helped me take the weight of debt off my shoulders!

Helped me to review and restructure my debt, taking the weight of the world off my shoulders. Thank you Reviewed on: 1st May 2024

I was at rock bottom got in touch with step change t...

I was at rock bottom got in touch with step change they helped me with my debts etc did a plan on repayments havnt looked back they are amazing they saved my life, I would reccomend getting in touch if you are having problems, they won't judge Reviewed on: 1st May 2024

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