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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18659 reviews)

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4.92

Based on 18,658 reviews, last reviewed 7th Jul 2026

189000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful staff. Very helpful staff. Very patient and they take the time to get positive results. Their advice and understanding is very fair and they’re non judgement... Read more Reviewed on: 7th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18659)

I was very worried about my debts.

I was very worried about my debts. StepChange helped me sort everything out and put my mind at ease. Reviewed on: 2nd May 2024

They have never responded to my emails when I have h...

They have never responded to my emails when I have had queries accessing my account or asking for another debt to be added, or to provide evidence to a company or asking amount amount of payments. Reviewed on: 2nd May 2024

Best move I’ve ever made

The advisors are extremely helpful and so polite and friendly. I can’t thank step change enough for literally taking the weight off my shoulders. Reviewed on: 2nd May 2024

Step Change have helped take the stress away

Step Change have helped take the stress away so I can live life without as much worry. It's easy to keep up to date with where you are on the finances you owe and they are easy to get in touch with super helpful & friendly staff that don't make you feel silly Reviewed on: 2nd May 2024

I can not be grateful enough to Stepchange

I can not be grateful enough to Stepchage for all their help during all the years to pay my debt. Their professional and kind advice, and their undertanding in such a difficult time was amazing. Thank you Reviewed on: 2nd May 2024

I have not look back joining step change brilliant

I was at a very difficult time for me, I had spilt up from my 2nd husband, and had been left with a lot of debts I got a flat but still needed to sort out my debts there mainly credit cards and store cards I was finding living on my own I could not cope with paying house hold bills and debts too saw I reach out to step change and so glad I did I can see a light at the end of the tunnel I am still paying off my debts but feel life is much better now than it was I would definitely recommend step change to anyone who are worried about there debts. Reviewed on: 2nd May 2024

Very good service

Always friendly advisors who sort out any problems I have. No more worries about paying individual debtors. Reviewed on: 2nd May 2024

they are very knowledgeable!

they are very knowledgeable! will do all they can to help with everything and not make you feel bad ashamed in anyway!! very pleasant also Reviewed on: 2nd May 2024

I couldn't have got dept free without them

I got into debt and was very worried a friend recommended stepchange.they are no judgemental and put your mind at rest that there is away for you to become dept free. They are always there to answer questions and help. I couldn't have done it alone stepchange staff are always understanding and helpful. It's nice to know you are not alone. Reviewed on: 2nd May 2024

Look I am debt free because of the help StepChange g...

Look I am debt free because of the help StepChange gave free of charge Reviewed on: 2nd May 2024

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