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StepChange: Debt advice reviews

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4.95
Based on 16,692 reviews, last reviewed 12th May 2026
95150% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
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3%
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Latest highest rating:

5

Excellent, non judgemental advice. Excellent, non judgemental advice. Empathetic advisors who put you at ease. Reviewed on: 12th May 2026
Michelle V's avatar
Michelle V

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (16692)

Stepchange stepped in and changed it all.....

5
When I was overwhelmed by growing debt and creditors on my back. Stepchange literally stepped in and changed my whole situation. Now I have a debt management plan in place that is affordable for me. I Feel such relief that I am paying something off my debt each month and my creditors have accepted this plan and do not hassle me anymore. Reviewed on: 1st May 2024
F F's avatar
F F

Excellent service and support.

5
Excellent service and support. Always there to help. Recommended highly if you’re in debt or finical difficulty. Reviewed on: 1st May 2024
John F's avatar
John F

A lifesaver

5
StepChange debt management has truly been a lifesaver for me. Their expert guidance and compassionate approach helped me navigate through challenging financial times with ease. From the moment I reached out, their team provided clear, practical solutions tailored to my needs, empowering me to regain control of my finances. Their professionalism and dedication shone through every step of the process, making me feel supported and understood throughout. Thanks to StepChange, I now have a clear path towards financial freedom, and I couldn't be more grateful. Reviewed on: 1st May 2024
Adam D's avatar
Adam D

Very Helpful helped us get out off debt

5
Very Helpful helped us get out off debt with no interest added on top and what we could afford to pay each month Reviewed on: 1st May 2024
Anthony's avatar
Anthony

Wonderful Organisation

5
Always helpful and supportive every single time Reviewed on: 1st May 2024
Antony's avatar
Antony

Absolutely brilliant service, friendly, professional...

5
Absolutely brilliant service, friendly, professional and no judgement. First class people. Reviewed on: 1st May 2024
Stephen Wilson's avatar
Stephen Wilson

Help and advice when I needed them most.

5
Helped me face up to the debts and begin dealing with them in an organised way. Non-judgmental and positive process that allowed me to get a plan in place with agreement of all the creditors. In short they helped me lift the weight off my shoulders Reviewed on: 1st May 2024
Alan's avatar
Alan

I thought stepchange was very helpful and knowledgea...

5
I thought stepchange was very helpful and knowledgeable about what they do. And I wouldn't hesitate to to tell anyone to go.too them for advice. They are truly excellent Reviewed on: 1st May 2024
David r's avatar
David r

Life saver!

5
When I was introduced to stepchange..I was abit skeptical cos I didnt know what to expect. It has been very good soo far. Very helpful charity. Would recommend Reviewed on: 1st May 2024
Elizabeth L's avatar
Elizabeth L

Excellent help.

5
I signed up for a debt management plan with Step Change Charity, and I'm extremely satisfied with the results. From the start, the team was helpful, understanding, and professional. They took the time to explain the entire process, making sure I was comfortable with the monthly repayment amount and the overall plan. One of the best aspects of this service is that they handled all the communication with my creditors. This took a huge weight off my shoulders, as I no longer had to worry about constant calls or letters from debt collectors. The company also successfully negotiated lower interest rates and fees, which has helped me save a significant amount of money. What stood out the most was their customer service. Whenever I had questions or needed clarification, their support team was always there to assist me. They made the process stress-free, and I felt like they genuinely cared about my financial well-being. Overall, I highly recommend Step Change Debt Charity if you're struggling with debt. They offer a reliable and effective solution to ensure you stay on track with your repayments. If you're considering a debt management plan, this is the company to choose! Reviewed on: 1st May 2024
Jaroslav Demeter's avatar
Jaroslav Demeter

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