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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18659 reviews)

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4.92

Based on 18,658 reviews, last reviewed 7th Jul 2026

189000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful staff. Very helpful staff. Very patient and they take the time to get positive results. Their advice and understanding is very fair and they’re non judgement... Read more Reviewed on: 7th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18659)

Easy to use and very helpful, nothing is too much tr...

Easy to use and very helpful, nothing is too much trouble. Reviewed on: 2nd May 2024

Step change can help you

They have really help me sort out my finances and pay regular affordable amounts. When I have phoned the staff are very nice and understanding and very knowledgeable because sometimes when you owe money to companies they can be very unpleasant. But Step change told me my rights . Reviewed on: 2nd May 2024

Got Me a out Of Trouble

All customer service agents are to the highest of standards. The treat you like a person not just a number. Reviewed on: 2nd May 2024

Puts your mind at ease, always helpful and has time...

Puts your mind at ease, always helpful and has time to listen Reviewed on: 2nd May 2024

They are so kind, supportive, professional and cari...

They are so kind, supportive, professional and caring towards any worried you sre going through. Reviewed on: 2nd May 2024

So helpful during what is currently a worrying time.

So helpful during what is currently a worrying time. As someone who has always felt in control of my finances, the last few years and personal circumstances I have felt that this control has spiralled and I found myself out of my depth. Steochange reassured me about everything and talked me through what I needed to do offered advice and ways to navigate through. Reviewed on: 2nd May 2024

Stepchange are amazing

Stepchange have helped me sorting my finances in to manageable monthly payments releaving pressure on myself Reviewed on: 2nd May 2024

Step change has really helped, easy service to sign...

Step change has really helped, easy service to sign into for help and support Reviewed on: 2nd May 2024

Fantastic, helping me get out of debt

Fantastic, helping me get out of debt Reviewed on: 2nd May 2024

An excellent service from start to finish.

An excellent service from start to finish. Treated me with sensitivity and expertise. Totally recommend this service to anyone who is struggling with their debt. Reviewed on: 2nd May 2024

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