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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18658 reviews)

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4.92

Based on 18,658 reviews, last reviewed 7th Jul 2026

189000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful staff. Very helpful staff. Very patient and they take the time to get positive results. Their advice and understanding is very fair and they’re non judgement... Read more Reviewed on: 7th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18658)

had large debts, contacted stepchange,

had large debts, contacted stepchange, they spoke to creditors on my behalf. they got the debts frozen, no interest, and arranged affordable repayments. Apart from regular statements i no longer hear from creditors Reviewed on: 2nd May 2024

Saved my life.

Saved my life. I was in a very bad and dark place financially. Reviewed on: 2nd May 2024

Stepchange has been excellent from start to date.

Stepchange are very good when it comes to review time. Reviewed on: 2nd May 2024

Absolutely amazing people, who help you, when you m...

Absolutely amazing people, who help you, when you most need it.Who knows where I'd have been, without their help. Reviewed on: 2nd May 2024

Stepchange have been a god send, really helped me to...

Stepchange have been a god send, really helped me to get back on track with my finances. I have spoken to Ash a couple of times and he has been absolutely brilliant. They are always there to offer great advice and support when needed. I’ve finally reached that light at the end of the tunnel thanks to Stepchange ☺️ x Reviewed on: 2nd May 2024

Made dealing with my debts less stressful and simple...

Made dealing with my debts less stressful and simple, into my second year with them and gone through budget review. Easy to update balances and manage online. If you need to phone, staff very helpful and supportive. Reviewed on: 2nd May 2024

I have just finished my debt free journey.

I have just finished my debt free journey. Thanks to step change all my debts have been repayed. Took 3,5 years but I'm debt free now . Reviewed on: 2nd May 2024

Stress free

Stepchange has changed my life they have taken all the stress I had with my debt away. If you are in debt I would strongly recommend this company Reviewed on: 2nd May 2024

I have now got peace of mind and living a normal li...

I have now got peace of mind and living a normal life without being threatened by creditors. I have good night sleep and have stopped being so stressed about finances. I can plan better financially and I have never felt so much better in my life as I do now. I would recommend StepChange to anyone who find themselves in debt as I did before. Reviewed on: 2nd May 2024

Easy to use and very helpful, nothing is too much tr...

Easy to use and very helpful, nothing is too much trouble. Reviewed on: 2nd May 2024

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