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StepChange: Debt advice reviews

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4.95
Based on 16,697 reviews, last reviewed 12th May 2026
95350% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
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3%
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0%
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Latest highest rating:

5

Step-change, my peace of mind. Without Step-Change things would be so different for me.They never judge, are empathetic and friendly. I put off contacting anyone before them as I wa... Read more Reviewed on: 12th May 2026
Karen Rea's avatar
Karen Rea

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (16697)

Helped me take the weight of debt off my shoulders!

5
Helped me to review and restructure my debt, taking the weight of the world off my shoulders. Thank you Reviewed on: 1st May 2024
Sjack 's avatar
Sjack

I was at rock bottom got in touch with step change t...

5
I was at rock bottom got in touch with step change they helped me with my debts etc did a plan on repayments havnt looked back they are amazing they saved my life, I would reccomend getting in touch if you are having problems, they won't judge Reviewed on: 1st May 2024
Sandra 's avatar
Sandra

Great help with unbearable debts

5
Great help with unbearable debts Reviewed on: 1st May 2024
Rachael B's avatar
Rachael B

No- nonsense help in solving problems

5
Whenever I’ve had a problem, whoever I’ve spoken to at Stepchange has settled it to our mutual satisfaction. Reviewed on: 1st May 2024
David Tickner's avatar
David Tickner

Life Savers

5
When I first went to step change I was desperate creditors chasing try to decide between paying the creditors or having food. Then I found step change,now I'm in control. Reviewed on: 1st May 2024
Berta Ahumada's avatar
Berta Ahumada

Saved my life.

5
They didn't make me feel like a burden. They listened & helped me immensely. Initially I felt ashamed of admitting I was struggling but StepChange put my mind at rest which was life saving, really. Reviewed on: 1st May 2024
Mishy H's avatar
Mishy H

Easy, staff knowledgeable and understanding.

5
Easy, staff knowledgeable and understanding. Online access good. Always available to help. Reviewed on: 1st May 2024
Heather R's avatar
Heather R

I was in a black hole I thought I had no way out but...

1
I was in a black hole I thought I had no way out but someone told me about stepchange and I contacted them and it was amazing from the start. The support is amazing and I no longer felt I was stuck Reviewed on: 1st May 2024
Agratefulmum's avatar
Agratefulmum

My experience was very easy to follow and clear.

5
My experience was very easy to follow and clear. I would have asked for more. Reviewed on: 1st May 2024
David Mupondi's avatar
David Mupondi

Seamless service.

5
Seamless service. Made me feel listened to and reassured. Reviewed on: 1st May 2024
JanetB's avatar
JanetB

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